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3Trouble shooting
Faults often have simple explanations. Please read the
T r o u b l e s h o o t i n g
notes in the table before calling the after-sales service.
Indicator/
Fault
symbol
None
The power supply has been disconnected.
All indicators
The controls are damp or an object is resting
flash
on them.
The electronics have overheated and
"ƒ
switched off the relevant hotplate.
The electronics have overheated and have
"...
switched off all hotplates.
The hotplate was in operation for too long
"‰
and has switched itself off.
If - flashes in the hotplate indicators:
If - flashes in the hotplate indicators when the appliance
is connected to the mains or following a power cut, the
4Customer service
Our after-sales service is there for you if your appliance
C u s t o m e r s e r v i c e
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
Please quote the E-number (product number) and the
FD number (production number) of your appliance
when contacting the after-sales service. The rating plate
bearing these numbers can be found on the appliance
certificate.
Please note that a visit from an after-sales service
engineer is not free of charge in the event of misuse of
the appliance, even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
Remedy
Check the household fuse for the appliance. Check whether there is a power cut by try-
ing other electronic appliances.
Dry the controls or remove the object.
Wait until the electronics have cooled down sufficiently. Then touch a control for the
hotplate.
Wait until the electronics have cooled down sufficiently. Then touch any control.
You can switch the hotplate back on again immediately.
electronics are malfunctioning. To acknowledge the
fault, briefly cover the controls with your hand.
Trouble shooting
en
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