Common faults
Question type
Scheduled cleaning does not workIs
It consuming power when the charging stand is used all the
time?
Does it need to be charged for 16 hours for the first three uses?
The battery ran low during cleaning and was recharged but
scanning was not resumed.
Unable to return to charging base after partial cleaning or
moving location
The cleaner suddenly missed sweeping
Solution
The battery is insufficient and the remaining battery power is more than 20%
before scheduled cleaning will be started.
The consumption of the cleaner when it is always on the charging dock is extremely
low which is helpful to keeping the battery at its best performance.
The lithium battery can be charged at any time without memory effect, and it can
be used immediately after being fully charged without waiting for 16 hours.
Please confirm that the cleaner is not in Non-Disturb mode, as scanning will not
continue under this mode;
Scanning will not resume after manual recharging or placing the cleaner back into
the charging base.
The robot will regenerate the map after partial cleaning or long-distance
movement; If the charging base is too far from cleaner , automatic recharging may
not be possible. Please manually put the cleaner back into the charging base for
charging.
If it is suspected that the wall sensor or cliffsensor is dirty, it is recommended to clean
with a soft dry cloth.
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