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Common faults
Question type
Can not boot
Can't charge
Charging rate is slow
Unable to recharge
Abnormal behavior
There is abnormal noise when cleaning
Cleaning ability is reduced or dust is
falling off
Can't connect to WiFi
The battery is low , please charge firstly and then use it again;The battery temperature is too low or too
high, please use it in an environment of 0-40"C.
The charging base is not powered on. Please confirm whether both ends of the power cord of the charging
base are connected.If the contact is poor, please clean the charging base shrapnel and the cleaner
charging contactor. Please confirm whether the charging dock indicator light is on.
When used in high or low temperature environments, the cleaner will automatically reduce the charging
speed in order to extend the battery life;The charging contact area may be dirty, please clean the area
with a dry cloth.
There are too many obstacles near the charging base, please place the charging base in an clean area;
The cleaner is too far away from the charging base. Please try placing the cleaner near the charging base.
Power of and then on again
Some objects may be caught in the side brush or main wheel, please clean them after stopping the cleaner;
When cleaning, the universal wheel gets dust or becomes entangled.
It is recommended to use a screwdriver to remove and clean it.
The dust box is full, please clean the dust box. The filter has been blocked, please clean the filter.
The WiFi function is not activated, please reset the WiFi and try again; The WiFi signal is
not good, please make sure that the cleaner is in a coverage area with good WiFi signal;WiFi connection is abnormal,
reset WiFi and download the latest APP and try to connect again;WiFi suddenly fails to connect. If you suspect that
your home router has a setting error, you can contact customer service in time to help troubleshoot.
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Solution
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