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Wi-Fi troubleshooting
Symptom
Wi-Fi icon not shown.
Wi-Fi setup failed.
Home network is not
displayed during connection
setup.
Appliance is shown
disconnected on the mobile
app.
Other Wi-Fi problem.
Possible cause
Wi-Fi turned off.
Home network issues.
The home network is not on
2.4 GHz, the network is
hidden, or the signal strength
is too weak.
Wi-Fi is disabled or home
network issues.
Different causes.
Wi-Fi-connectivity
Solution
Switch on Wi-Fi (see 'Switching on
Wi-Fi').
Check that your home network signal
is strong and internet connection is
working.
Please check the network settings.
Ensure a 2.4 GHz and visible network.
If the signal is too weak, try to move the
network router closer to the appliance.
Ensure that Wi-Fi is enabled and the
internet connection in your home
network is working. Repeat the
connection setup if necessary.
First disable the Wi-Fi and enable it
again. Check that the internet
connection in your home network is
working. Repeat the connection setup
if necessary.
Further troubleshooting available on
www.connectlife.io or contact the
service department.
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