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Beschikbare talen
Beschikbare talen
END USER WARRANTY
The following voluntary end customer guarantee for AXENT
products applies in addition to the statutory liability for material
defects of your contractual partner and does not affect it.
The warranty period for production or material defects is 5 years
from the date of purchase by the end customer, up to a maximum
of 6 years after manufacture. The products listed below are
excluded from this - a separate period applies to these products:
Warranty periods
AXENT
Warranty
Products
Shower toilets
Electronic urinal flush controls
Electronic taps
Electronic shower systems
Warranty claims can be made only if
– Installation and commissioning has been performed by an
authorised installation company and in accordance with the
instructions.
– The product has been used and maintained in accordance
with the user manual.
– The exterior has not been damaged through or as a result
of incorrect installation, commissioning, maintenance or
cleaning.
– No modifications have been made to the product.
– This warranty is valid only in countries where AXENT is
represented by a sales subsidiary or certified sales partner.
– The use of the product in accordance with its intended or
recommended use (including commissioning with pure
drinking water).
– No product modifications, removal or replacement of individual
parts or components have been carried out on the product.
– The manufacturing/serial number or date of manufacture on
the product is recognisable.
Exclusion of the manufacturer's warranty
– Product defects caused by transport, installation or external
impact (shock, impact, fall).
– Product defects caused by normal wear and tear (e.g.
scratches, abrasion) or wilful damage.
– Wear parts, e.g. seals, hoses, membranes.
– Consumables, e.g. battery, aerator or filter.
– Dirt ingress, damage caused by limescale deposits, ice or other
from date
after
of purchase
manufacture
2 years
3 years
2 years
3 years
2 years
3 years
2 years
3 years
environmental influences (e.g. moisture, heat), operating or
user errors, aggressive environmental influences, chemicals,
cleaning agents, over/underpressure or over/undervoltage on
the line.
– Damage caused by force majeure or natural disasters, in
particular, but not limited to, flooding, lightning, fire, frost or
fluctuations in the power supply.
– Sample or exhibition products.
Services in the event of a guarantee claim
In the event that a product or material defect is detected within
the warranty period, AXENT guarantees the following:
– AXENT shall commission an appointed customer service
contact to rectify the defect or replace defective parts of the
same type and quality free of charge. The end user cannot
make any further claims, such as a sales cancellation, against
AXENT.
In the event that the defective product is no longer produced
at the time of the warranty claim, AXENT reserves the right
to deliver an equivalent product. Following replacement, the
defective products will become the property of AXENT.
Services or parts provided under warranty neither extend nor
renew the original warranty period. The warranty period for
repaired, replaced or completely new installed parts ends with
the product's original warranty period.
If warranty claims are asserted and it turns out during the
inspection of the product by AXENT that there was no defect
or that the warranty claim does not exist for one of the above-
mentioned reasons, AXENT is entitled to charge a service fee
according to real expenditure (material, labour, travel).
This warranty is subject exclusively to Swiss law. The United
Nations Convention on Contracts for the International Sale
of Goods is expressly excluded. Any dispute arising from this
warranty falls within the jurisdiction of the court where the head
office of AXENT is located.
© AXENT 01-2024
If you have any questions or comments relating
to AXENT products, please contact the AXENT
customer service at www.axentbath.ch
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