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If any problem with the Wi-Fi module occurs, the product display shows an error code to help you to solve the problem:
Error
Description
Err 1
The product cannot connect to the Wi-Fi network.
The password entered to connect to the desired Wi-
Fi network (not the one generated by the product) is
incorrect or the network is no longer available or has
changed its name.
Err 2
No Internet connection.
Err 3
Radialight server not reachable.
Err 4
Failed to register the product on the Radialight server.
Err 5
Wi-Fi module disconnected.
Err 6
Wi-Fi module error.
9. Maintenance
•
This product does not require any special maintenance.
•
Clean the product, especially the heating panel, with a dry cloth once every 6 months.
•
If the product requires repairing, contact an authorised technical service centre.
•
When replacing the power cable, use a 2x1,00mm2 or 3x1,00mm2 H05VV-F HAR type, depending on the version. This
operation, for cables both with and without plugs, must be performed by qualified personnel and never by the end user in
order to avoid damaging the appliance and jeopardising personal safety.
10. Legal notice
Environment and recycling
Please help us to protect the environment by disposing of the packaging in accordance with the national
regulations for waste processing.
Recycling of obsolete appliances
Appliances with this label must not be disposed off with the general waste. They must be
collected separately and disposed off according to local regulations.
Problem resolution
Repeat the registration procedure by connecting to the
Wi-Fi network generated by the product and wait for
the App to show again the networks you can connect
to. Select the desired one and re-enter the correct pas-
sword.
Restore Internet connection.
Server maintenance may be in progress. It usually
doesn't last longer than a few hours. Wait and verify
the error is no longer shown and the Wi-Fi icon has
stopped blinking.
Wether the problem persists, remove the radiator from
the App, restore the product Wi-Fi of in Access Point
mode and repeat the entire registration procedure as if
the product were new.
If the error comes out after successfully completing the
registration it means that the Wi-Fi signal received by
the radiator is too weak or variable and it is not pos-
sible to reset the connection. In this case move the
radiator to another position or amplify the Wi-Fi signal.
The product is automatically reset in Access Point
mode to be able to repeat the entire registration proce-
dure from the beginning.
Turn off the product with the main switch for 1min and
then turn it on again.
Wether the problem persists, try turning it off for at le-
ast 1 hour to clear the internal temporary memory and
then switch it on again.
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