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8. Troubleshooting
Problem
The radiator does not switch on.
The radiator does not heat up.
The radiator stays hot.
The radiator does not heat up enough.
The radiator heats in Eco mode.
The radiator's surface is very hot.
The temperature in the room differs from the
temperature set.
The radiator gives off an unpleasant odour.
Solution
Check that the power supply is on and that it is as indicated in the
radiator's nameplate (e.g. 230 Vac 50 Hz), and that the main switch
on the right side of the radiator is switched on.
Make sure that the operating mode is as required and, if using a pre-
set programme, that you are not in a time period for which anti-freeze
mode is set.
If the ambient temperature is higher than that set, the radiator should
not heat up.
If in doubt, set Comfort mode and a required temperature much hi-
gher than the ambient temperature, to check that the radiator is wor-
king properly.
Check that the temperature setting is not too high or that there are no
draughts on the radiator, altering the ambient temperature measured.
Check that the temperature setting is not too low, that the radiator is
only heating the room in which it is installed (keep the doors closed)
and that the mains power supply is correct.
The radiator may heat up to reach / maintain the eco temperature.
This is not abnormal operation.
It is normal for the surface to be hot when working. The maximum
values comply with the limits laid down by applicable safety norms.
If the radiator is always very hot, it may be undersized for the space
in which it is used, or may be affected by draughts.
Having waiter for the ambient temperature to stabilise for at least 4
hours, you may have to compensate for any differences between the
temperature indicated by the radiator and that measured in the room.
To do this see the contents of paragraph 6.3 on the section "Aligning
the outside temperature".
When the radiator is new, it is possible that when it begins working
for the first time an unpleasant odour may be sensed. This is due to
residue from the manufacturing process.
Radiators that have already been used may give off unpleasant
odours if they are not used for a long time and/or if they are used in
polluted spaces with poor quality air.
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