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15. General Warranty Conditions
15.1. General information
The warranty period is 24 months and begins on the day the product is purchased.
The warranty covers all types of material and product damage that could occur du-
ring normal use.
Please keep your original proof of purchase in a safe place. The warranty provider
reserves the right to refuse to confirm the status of the warranty or to carry out a re-
pair under warranty if a valid proof of purchase cannot be produced.
If it is necessary to return your device for repair, please ensure that it is suitably pa-
ckaged for transportation. Unless otherwise specified, you shall bear the costs for
sending the device and the transport risk. The warranty provider does not assume
any liability for additional materials sent with the product that do not belong to the
original package contents supplied with the product.
Please enclose as much information as possible about the fault when sending the
device to the warranty provider. In order to make a valid claim under warranty and
before returning the device, please contact the Service Hotline operated by the war-
ranty provider or the Service Portal. They will provide you with information on how
to proceed further.
This warranty has no effect on your statutory warranty rights and is subject to the
laws of the country in which the first purchase of the product was made by the end
customer.
15.1.1. Scope
In the event of a fault on your product that is covered by this warranty, the warranty
provider guarantees to repair or replace the product. The decision about whether to
repair or replace the device is taken by the warranty provider. Therefore, the warran-
ty provider can at its own discretion decide to replace a device submitted for repair
under warranty with a refurbished device of the same quality.
No warranty is provided for batteries or rechargeable batteries or for consumable
materials i.e. parts which have to be replaced at regular intervals during the normal
use of the product e.g. video projector lamps.
A pixel error (permanently coloured, light or dark point in an image) is not generally
considered a fault. Please refer to the information provided in the manual for this
product for the precise number of permissible defects in the image.
The warranty provider gives no warranty for burnt-in images on plasma or LCD de-
vices that result from the improper use of the device. Please refer to the information
provided in the manual for this product for precise instructions on operating your
plasma or LCD device.
The warranty does not cover errors relating to the playback of data media that have
been created in an incompatible format or as a result of using unsuitable software.
If it is discovered during the repair that the fault concerned is not covered under
warranty, the warranty provider reserves the right to invoice the customer for the
All manuals and user guides at all-guides.com
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