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Troubleshooting
Problems / malfunctions
Reason / remedy
General (all functions)
The appliance will not start
• Are the power cord, plug and socket intact?
• Before checking, unplug the power cord; have all repairs carried
out by authorised specialists
• Is the appliance switched on? ➔ Check
Vacuum cleaning (dry vacuuming)
Dust comes out of the appliance
• Is the aqua filter system fitted as described in the user manual?
during vacuuming
• Is there enough water in the waste water tank? ➔ Check
Suction power gradually decreases
• Is the special hygiene filter clogged? ➔ Clean the special
hygiene filter
• Are the nozzles, suction pipe or hoses blocked by coarse dirt?
➔ Stretch the hose during operation to loosen the blockage;
remove the blockage
• Is the housing cover properly shut? ➔ Check
Insufficient suction power
• Is the ejector in the suction port clogged? ➔ Disassemble and
clean or rinse out with water
• Is the special hygiene filter clogged? ➔ Clean the special
hygiene filter
• Are the nozzles, suction pipe or hoses blocked by coarse dirt?
➔ Disassemble and clean
• Is the electronic suction power control set to MIN? ➔ Set the
suction power to MAX
• Is the mechanical suction power control on the handle open?
➔ Close the sliding button on the handle
Numerous water droplets on
• There is probably too much dust in the aqua filter system
the inside of the housing cover
➔ Clean the aqua filter system, change the water
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Problems / malfunctions
Reason / remedy
Wet vacuuming
The appliance switches off during
• Is the waste water tank full (float switch triggered)?
operation
➔ Empty it
• Have you tilted or suddenly turned the appliance (float switch
triggered)? ➔ Make sure the appliance is level and switch it
on again
Water comes out of the exhaust
• Is the float in the waste water tank dirty and stuck, which
openings
means it can no longer respond when the tank is full?
➔ Clean the float and the tank
An excessive pool of water collects
• Are the gaskets and seal faces very dirty?
in the suction chamber (a few drops
➔ Clean them
are considered normal).
• Did you forget to put in the wet vacuuming insert? ➔ Check
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