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12
PROBLEM SOLVING
Problem
Possible causes
The device does not appear to
The two pads are not attached
be working properly.
properly.
The wires from the electrode
pads are not properly
connected to the Pain Therapy
Device.
The wire plug is not firmly
connected to the output port
at the top of the Pain Therapy
Device.
Weakening electrical pulses.
Power is running out.
The electrode pads are not
properly in contact with the
skin.
The gel surface of the
electrode pad is dry or
contaminated.
Your skin is covered with oil
or lotion that is preventing the
pads from sticking.
The device stops working
The batteries have run out.
before treatment has ended.
The wire plug has not been
fully inserted into the output
port.
The wires between the elec-
trode pads and the main wire
are not connected.
Try this solution
Attach both pads to the body
and make sure the pads are
not touching each other.
Make sure the wire from the
electrodes is connected to the
Pain Therapy Device.
Push the wire plug firmly into
the output port of the Pain
Therapy Device.
Turn the ON/OFF intensity dial
in a clockwise direction.
Replace batteries, even if you
bought them recently.
Press the electrodes firmly
onto the skin.
Moisten the pads with a little
water or replace with new
electrode pads.
Wash your skin with water and
try putting the pads on again.
Change the batteries.
Reconnect the plug to the
output port.
Reconnect the wires from the
electrodes or foot pads to the
main wire leading to the Pain
Therapy Device.
Problem
Possible causes
The skin has turned red and/or
You are allergic to the electro-
itches or prickles.
de pads.
You have a small cut or acne.
The adhesive surface of the
pads is dirty or too dry.
The therapy has gone on too
long.
The 2 pads are not attached
firmly and fully to the skin.
The surface of the pads is
worn out.
Three yellow lights on the Pain
One of the pads has become
Therapy Device are flashing
disconnected from your skin or
and you cannot feel any
a wire is unplugged.
stimulation.
Three green lights are flashing
The auto shutdown timer has
and you cannot feel any
activated and the device has
stimulation.
powered of.
Batteries have been installed
The battery compartment is
but the light does not turn on.
dirty and the connectors are
blocked.
The batteries are not at full
power and have not been
installed correctly.
There is a problem with the
connectors in the battery
compartment.
The power dial has been
turned OFF and then ON.
13
Try this solution
Stop using the machine until
you ascertain the cause of the
skin irritation.
Do not put electrodes on
recently shaved skin, areas
that have suffered insect bites,
scrapes, acne or any open
wounds.
Wash the adhesive surface
of the pads gently with your
fingertips for about 3 seconds
under slow running water.
Use the device for a maximum
of 40 minutes per treatment
and no more than 3 times a
day.
Attach the 2 pads firmly to the
skin to ensure full contact.
Replace the set of pads.
Reconnect the body pads to
your skin or reconnect the
wire. Turn the Pain Therapy
Device off and then turn it
back on again to restart the
device.
Turn the power dial until it
clicks to the OFF position first.
Then turn the power dial back
to the ON position.
Examine and clean.
Replace the batteries or install
them correctly in the compart-
ment.
Try pulling the connectors
outward slightly using a small
pair of pliers.
Turn the power dial OFF and
then ON again.
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