7. Cleaning and care
1. Pull out the mains plug and let the appliance cool down for at least 2 hours.
2. Once it has cooled down, use a piece of kitchen towel to remove any fat or other residues from the
grill plates (1).
3. Remove the grill plates and fat drip tray as described in section 4. The dishwasher-safe grill plates
are non-stick coated. This makes them easier to clean and largely prevents food residues from stick-
ing. To extend the service life of the grill plates, and to ensure that the coating is handled carefully,
we recommend cleaning with water and a dishwashing brush with the addition of detergent.
▪ Do not immerse the appliance in water; just wipe it down with a damp cloth and a little
detergent.
▪ Never use abrasive cleaners or hard cleaning pads. Even stubborn food residues can be removed
by soaking for a short time and then cleaning with a soft sponge or a synthetic washing-up
brush in warm soapy water.
▪ Never scratch, stir or cut the coating with sharp, hard objects.
▪ Only use utensils made of wood or heat-resistant synthetic materials.
▪ Do not use any oven sprays, non-stick sprays or similar products.
▪ The electrical contacts on the grill plates (1) and the base of the appliance (6) must be com-
pletely dry before the appliance is reassembled.
4. Once the appliance is fully dry, reassemble it ready to be stored away in a dry environment.
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8. Troubleshooting
Problem
The appliance switches off
automatically during the
heating or cooking process.
The OK (E) display flashes
and "pre-heating" lights up
constantly in white after the
food has been added.
Food has been placed in the
grill, but the cooking process
does not start.
No acoustic signal or all 4
LEDs on the right-hand side
are flashing.
The appliance switches to
manual mode when a cook-
ing process is started. The M
and OK icons flash.
If the problem cannot be resolved, contact Customer Service (details given in section 3).
Potential cause
Solution
▪ The appliance was held
▪ Disconnect the mains plug, wait
open for too long during
1-2 minutes and start the process
cooking.
again.
▪ No food was added after
the heating process was
completed.
▪ The food was not
removed at the end of
the cooking process.
▪ Food not recognised:
▪ You can start the cooking process
meat or vegetables too
by confirming with OK (E).
fine/thin.
▪ The grill has not been
▪ Open the grill completely and
fully opened to put the
then close it again
food inside.
▪ The thickness of the food to be
▪ Food is thicker than 4 cm
grilled must not exceed 4 cm; if
▪ Food not recognised as it
necessary, slice the food in half
is too thin
▪ You can start the cooking process
by confirming with OK (E)
▪ Failure of the appliance
▪ Disconnect and reconnect the
▪ Product is blocked or is
mains plug
being used in too cold
an environment
▪ Cooking process started
▪ Remove the food. Select a new
without preheating or
programme and wait for the end
before the end of the
of the heating process
heating process. Manual
▪ Or leave the food on the grill and
mode has been activated
monitor exactly when the desired
automatically.
degree of cooking is reached
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