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en - Problem solving guide
Troubleshooting
Opening the door in an emergency in the event of a power failure
The drum door cannot be opened.
Warning! Danger from rotating drum and danger of scalding.
Before inserting the Torx wrench, make sure that the machine is disconnected from the
electricity supply, the drum has stopped and there is no water in the machine.
Using a T 40 Torx wrench, turn the release element with the inner hexagon two whole re-
volutions anti-clockwise (left).
Tip: Pushing on the door at the same time makes it easier to turn the emergency release
element.
The release element is located opposite the door catch at the same height as the handle
(see illustration).
The emergency release must not be turned to the right.
Danger of damage to the door lock.
The turn resistance will noticeably reduce. When the emergency release element moves
freely, the door is unlocked.
Tip: It is not necessary to screw the emergency release element back in.
The door can now be opened.
Customer Service Department
In the event of a malfunction, contact the Miele Customer Service Department.
When contacting the Customer Service Department, please quote the model, serial num-
ber (SN) and material number (mat. no.) of your machine. This information can be found on
the data plate. The data plate is visible in the door ring when the drum door is open, or on
the back of the machine at the top:
176
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