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Before you call for service
Before calling for service, check the following points.
General problems
Problem
The outside of the cabinet is
hot when touched.
The area around the door
handle and dispenser door
<Only for SJ-WX830A> are
hot when touched.
Refrigerator makes loud
noise.
Frost or dew appears inside
or outside the refrigerator.
The food in the refrigerator
compartment are frozen.
Odors in the compartment.
Door alarm does not stop.
The control panel does not
work.
Solution / Situation
It is normal. This is because of the hot pipe is in the cabinet in order to prevent dew
generation.
It is normal.
The heater to prevent dew generation is inside the door.
Following sounds are normal.
• The compressor makes loud noise when its operation starts.
-- Sound becomes quieter after a while.
• The compressor makes loud noise once a day.
-- Operating sound is made immediately after automatic defrost operation of the cooling
unit.
•
time).
• Cracking or crunching sound, squeaking sound
-- It is caused by expansion and contraction of inner walls and internal parts during
cooling.
This may occur in one of the following cases. Use a wet cloth for wiping frost and a dry
cloth for wiping dew.
• When the ambient humidity is high.
• When the door is frequently opened and closed.
•
• Is the refrigerator temperature control set at 0°C for a long time?
-- Change the temperature control to 3°C or warmer.
• Is the freezer temperature control set at -21°C for a long time?
-- Change the temperature control to -18°C or warmer.
• If ambient temperature is low, food may freeze even if the refrigerator compartment is
set at 6°C.
• Wrapping is required for the food with strong odors.
• Deodorizing unit cannot remove all odors.
• The alarm stops after close the door.
This may occur in one of the following cases.
•
•
objects.
•
•
• Operate time is not enough for the keys to work.
EN-20
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