EVBOX Elvi Gebruikershandleiding pagina 13
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Zie ook voor Elvi:
- Installatie- en gebruikershandleiding (40 pagina's) ,
- Installatiehandleiding (30 pagina's) ,
- Installatiehandleiding (26 pagina's)
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Troubleshooting
Problem
Possible cause
LED ring
•
lights up
•
yellow
•
constantly
Red LED
•
starts flashing
immediately
after the card is
held against the
•
reader
Vehicle is on a timer
Vehicle is fully charged
Grounding resistance
is too high (with spe-
cific vehicles,
this must be
< 50 Ohm)
Charge card is not
authorized for
charging at this
charging station
There is no
communication
with the
mobile app for station
management.
Solution
•
Check that the charging cable
plug is inserted into the
vehicle properly (check by user).
•
Change the setting of the timer in
the vehicle (check by user).
•
Replace the charging cable
(user-serviceable).
•
Check that the ground resistance
is correct (grounding
measurement by electrician).
•
Check that the charge card is reg-
istered correctly (check by user).
•
Check the settings of your
charging station in the
mobile app and/or web platform
for station
managementas provid-
ed by the operator or service pro-
vider for this product. For further
details, contact your operator or
service provider.
•
Check that there is proper Wi-Fi
reception where Elvi is installed
(check by user).
•
Reboot your Wi-Fi network first.
Then reboot Elvi and check the
Wi-Fi reception (check by user).
•
Check in the mobile app for sta-
tion management that your Wi-Fi
network is properly connected
to Elvi.
Reconnect again.
(check by user)
•
If your Elvi is equipped with the
optional UMTS module, check
that Elvi is in contact with the
local cellular network and that it
has proper reception (check by
charging point operator).
EN
13
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