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Simple troubleshooting
Problem
Display shows
although the
Refill beans!
bean container (1) is full, or
the grinding unit does not
grind the beans.
No hot water dispensed.
Too little or no milk froth.
Coffee dispensing slows
to a trickle or stops
completely.
Coffee has no "crema".
Coffee is too "acidic".
Coffee is too "bitter".
If you are unable to solve the problem, always call the hotline!
You will find the telephone numbers at the back of these instructions.
Cause
Beans are not falling into the
grinding unit
(beans too oily).
The milk frother (6) is soiled. Clean the milk frother (6),
The milk frother (6) is soiled. Clean the milk frother (6),
Build-up of limescale in the
appliance.
Milk unsuitable for frothing.
The milk frother (6) is not
correctly assembled.
Coffee is ground too finely.
Pre-ground coffee is too fine.
Build-up of limescale in the
appliance.
Unsuitable type of coffee.
The beans are no longer
fresh.
The grinding setting is not
suitable for the beans.
The grinding setting is too
coarse or the pre-ground
coffee is too coarse.
Unsuitable type of coffee
The grinding setting is too
fine or the pre-ground coffee
is too fine.
Unsuitable type of coffee.
Solution
Gently tap the bean container
(1).
Change the type of coffee if
necessary.
When the bean container (1) is
empty, wipe it with a dry cloth.
see "Maintenance and
daily cleaning".
see "Maintenance and
daily cleaning".
Descale the appliance as
described in the instructions.
Use low-fat milk (1.5 % fat).
Wet the milk frother parts and
press together firmly.
Adjust the grinding unit to a
coarser setting. Use coarser
pre-ground coffee.
Descale the appliance as
described in the instructions.
Use a type of coffee with a
higher proportion of robusta
beans.
Use fresh beans.
Adjust grinding setting to fine.
Adjust the grinding unit to a
finer setting or use finer pre-
ground coffee.
Use a darker roast.
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coffee.
Change type of coffee used.
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