This guarantee does not give the right to extra claims, especially not to
compensation, damages or interest for the buyer or third parties. The
guarantee does not cover fees that may be incurred due to difficult device
installation conditions (for example disassembling items or pieces of the
body), nor damages that may be caused by the installer.
7. GUARANTEE CLAIMS
In the case of anormalities you should contact the EZA aftersales service for
a first diagnosis. Please indicate the nature of the defect, the model of the
device as well as the serial number. So as to avoid damage in transit, the
device should only be sent with the agreement of the EZA aftersales service.
Before sending, it is important to incorporate the necessary packaging
recommendations given by the EZA aftersales service or the sender will be
held responsible for any possible damages linked to transportation. If the
device's return seems necessary, the seller (LAVI customer) must be
responsible for the device's return and will be held responsible for any
potential damage linked to transportation. In the case of sending the device
to the manufacturer, the device should be sent under the ordinary system.
You should attach proof of purchase to the delivery which shows the date
and place of purchase in the form of a copy of the original invoice which
acts as proof of the guarantee. If necessary the invoice for guarantee
extension should also be attached. In the case of a guarantee, the factory
covers the fees and transport/delivery/return. If the damages are not
covered by the guarantee, the manufacturer will warn the customer and
indicate the reparation fees that he is not obliged to accept. In this case,
the delivery fees will also be the customer's responsibility.
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