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Troubleshooting
Problem
Pool vacuum does not
capture debris
Debris escapes from the
filter
Debris goes outside the
filter cone
Handle/telescopic pole
connector cannot be
secured in assembly
Pool vacuum cannot be
charged/recharged
Pool vacuum does not
move smoothly
Please respect the European Union regulations and help to protect the environment. Return non-working
electrical equipment to a facility appointed by your municipality that properly recycles electrical and
electronic equipment. Do not dispose them in unsorted waste bins. For items containing removable
batteries, remove batteries before disposing of the product.
© 2018 Comfortpool. All rights reserved. No part of this document may be reproduced or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written
permission of Comfortpool.
Possible Cause
Battery is running out
Impeller is jammed
Impeller is broken
Filter is full
Larger debris / large
volume of debris
Suction nozzle flap is
broken
Filter net is damaged.
Outlet valve comes off.
Side pin on handle/pole
connector is broken
Battery is damaged
Contact plates of the
charger base and unit are
not connected.
External adaptor damaged Contact dealer for a possible replacement.
Wheel is jammed
Environmental Programs, WEEE European Directive
Solution
Charge the battery again.
Power off the pool vacuum and visually check the gap in
the middle of the pool vacuum to see if the impeller is
jammed by large debris. If possible, use a small tool to
remove the debris carefully. If necessary, contact your
dealer for further instructions.
Warning!
Make sure the pool vacuum is powered off
when the unit is being serviced.
Contact your dealer for a possible impeller replacement.
Clean the filter cone.
Remove the pivoting suction head (not recommended for
SPAs as it could scratch the spa surface.
Suction nozzle flap works like a door to prevent debris from
escaping from the filter. Contact dealer for replacement part
and instructions.
Contact your dealer for a possible filter cone replacement.
Without the outlet valve, the pool vacuum might capture
debris through this opening. Contact dealer for a possible
valve replacement.
Contact dealer for a possible handle/pole connector
replacement.
Contact dealer for a possible battery replacement.
Warning! DO NOT open the pool vacuum and replace the
battery by yourself. This could result in severe or fatal injury
and the warranty will be voided as a result.
Make sure that the charger base is assembled on the unit
properly and that the contact plates are touching.
Warning! Using the wrong external adaptor will result in
damaging the pool vacuum/battery and voiding the warranty
as a result.
Clean out the debris from the wheel.
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