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Troubleshooting
Interference with and repairs to the appliance by unqualified
persons are dangerous as they can result in an electric shock
or a short circuit. Do not interfere with or try to repair the
appliance; this could cause injury to persons and damage to
the appliance. Always have such work done by an expert, e.g. a
Customer Service technician.
Please note
If your appliance is faulty, please check whether you can rectify
the problem yourself by consulting these instructions for use.
You may be able to rectify some problems yourself. They
are described below.
The fuses blow regularly?
Contact a technical customer service or an electrician!
Does the hob have tears or cracks?
There is a risk of electric shocks if the glass ceramic hob
develops fractures, cracks, tears or damage of any other kind.
Immediately switch off the appliance. Disconnect the fuse
immediately and call Customer Service.
You can't switch your induction hob on?
•
Has the wiring system (fuse box) in the house blown a fuse?
•
Has the hob been connected to the mains?
•
Is the childproof lock activated, i.e. does the display
show an "L"?
•
Are the sensor keys partly covered by a damp cloth, fluid
or a metallic object? Please rectify.
•
Are you using unsuitable cookware? See the section on
Cookware for induction hobs.
•
Verify if the water collector is absent or wrongly fixed.
The hob or a cooking zone has suddenly switched off
•
Did you accidentally press the ON/OFF key?
•
Are the sensor keys partly covered by a damp cloth, fluid
or a metallic object? A buzzer will sound briefly. After a few
seconds the appliance will switch off. Please remove the item
located in front of the sensor keys.
•
Has the safety cut-off device been activated, i.e. was a power
level
operated
unchanged
time? See the section on operation time limit.
The pot sign
appears?
•
A cooking zone has been switched on and the hob is
expecting a suitable pot or pan to be placed on the
cooking zone (pan recognition). Only when a pot has been
placed on the cooking zone will power be supplied.
The pot sign
still appears, even though a pot or pan was
placed on the hob?
•
The cookware is unsuitable for induction cooking or the pot or
pan is too small.
LED display for cooking settings and residual heat
display H does not come on or only partially.
•
Display defective. Call Customer Service. Risk of
burning, as the temperature warning is not guaranteed.
The symbol
or ER03 will blink and a time-limited
continuous signal will sound.
•
Food which has boiled over, cookware or other items are
causing the touch control sensor keys to beconsistently
operated. Remedy: clean the surface or remove the item.
To delete the symbol press the same key or switch the hob off
and on.
beyond
a
specific period of
Error code E2 is indicated?
The electronic unit is too hot. Check the installation of the
hob. Make sure that there is sufficient ventilation. See the
section on "Protection against overheating".
Do not heat-up empty pots and use appropriate cookware.
Error code E8 is indicated?
•
Fault on the left or right hob fan. The suction opening is
blocked or covered or the fan is defect.
•
Check the installation of the hob. Make sure that there is
sufficient ventilation.
No indication, no function?
The hob has been incorrectly connected. Connect the
appliance to the appropriate power supply.
An error code (ERxx or Ex) is indicated?
•
The appliance has developed a technical defect. Please
call Customer Service.
Does the hob make noises (clicking or cracking noises)
or can a buzzing sound be heard when the hob is
switched on?
•
This is design-specific and has no influence on quality
and operation.
Does the cooling fan still operate after it has been
switched off ?
•
This is normal since the electronic unit is being cooled
down.
Is the cookware you are using making noises?
This is due to technical reasons; the induction hob and the
pot are not at risk.
Consider the hints in case some
disturbing noises appear:
Put the cookware centrically on to the respective
cooking zone.
Try to shift the cookware a little bit onto the cooking
zone.
When using 2 cooking zones in bridge mode, put the
cookware centrically on both cooking
zones (i.e. the coverage of both cooking zones should
be equal).
Ensure that there are no foreign bodies between the
glass ceramic and the cookware's bottom (e. g. salt
grains).
Ensure that a lid on top of the cookware is not able to
vibrate.
Try other cookware. Especially pots made of a
compound material may cause noises.
Avoid that 2 or more pots are touching each other.
Use cookware with flat bottom to avoid movement of the
cookware.
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