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Troubleshooting
Message
FLOW alarm
-Gas sensor (F.E) / Flow sensor (F.S)
STOP CL alarm
ORP(mV) - Low/High Alarm
Low/High pH Alarm
PUMP-STOP alarm
Cell alarm
Low/High TEMPERATURE Sensor
Alarm
Low/High g/L Alarm
The flow alarm will appear due to the cell not being completely flooded (Electrode gas sensor) or due to lack of water
flow (Flow sensor).
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Check pump, filter and flush valve. Clean if necessary.
•
Check the flow and electrode gas sensor cable connections.
The STOP Cl alarm can appear for one of these 3 reasons:
CL EXT = Stopped by an external controller
•
Check external regulator (ORP/ppm) and check reading.
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If you do not have an external regulator, disable the AUTO CL EXT function or production will not start.
CL INT = Stopped by the device ClmV or Clppm values.
•
Check the pool chlorine levels with a photometer or test strip.
•
Clean and calibrate the ORP/ppm sensor, if necessary.
Low and high alarms appear if the measurement is outside the set safety values. High and low ClmV safety values
cannot be modified.
Standard mode: ClmV > 855 = HIGH ORP ALARM = Electrolysis stops
Biopool mode: ClmV > 855 = HIGH ORP ALARM = Electrolysis stops
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Check the pool chlorine levels with a photometer or test strip.
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Clean and calibrate the ORP sensor, if necessary.
•
If you have a low free chlorine value and a high total chlorine value, perform a shock chlorination (with sodium
hypochlorite) to reduce chloramines.
•
If during the calibration process deviation is high, the instrument will report an error and the probe must be replaced.
Standard mode: ClmV <600 = LOW ORP ALARM
Biopool mode: ClmV <300 = LOW ORP ALARM
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Check the pool chlorine levels with a photometer or test strip.
•
Clean and calibrate the ORP sensor, if necessary.
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If the chlorine ppm is high and the mV reading is low, check the cyanuric acid concentration. In case of values
above 60 ppm, partially empty the pool.
•
Increase daily filtration.
•
If during the calibration process deviation is high, the instrument will report an error and the probe must be replaced.
Low and high alarms appear if the measurement is outside the set safety values. These are non-modifiable safety
values. If the high pH alarm appears, the pH pump will be switched off for safety reasons.
Standard mode: pH > 8.5 = HIGH pH ALARM = Pump off
Biopool mode: pH > 9.0 = HIGH pH ALARM = Pump off
•
Check the pool pH levels with a photometer or test strip.
•
Clean and calibrate the pH sensor if necessary.
•
If during the calibration process deviation is high, the instrument will report an error and the probe must be replaced.
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The pool pH must be manually reduced to 8.45 (standard mode) or 8.95 (biopool mode) for the pump to
resume dosing.
Standard mode: pH <6.5 = LOW pH ALARM
Biopool mode: pH <6.0 = LOW pH ALARM
•
Check the pool pH levels with a photometer or test strip.
•
Clean and calibrate the pH sensor if necessary.
•
If during the calibration process deviation is high, the instrument will report an error and the probe must be replaced.
When the PUMP-STOP FUNCTION is activated (default 60 min), the system stops the dosing pump after a set time
without having reached the pH setpoint.
•
Check the pool pH value with a photometer or test strip.
•
Clean and calibrate the pH sensor if necessary.
•
Check and adjust the alkalinity of the water (consult your pool specialist).
•
Check the acid levels in the carboy.
The cell alarm will appear when the mechanisms detect that the electrode is at the end of its lifetime (passivated).
Estimated electrode lifetime = 8,000 - 10,000 h
•
Replace electrode if necessary.
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The temperature alarm will appear when the temperature values are outside our set values.
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When the water temperature is very low, the device will not reach 100% output due to the low conductivity.
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Like the temperature alarm, this alarm will appear when the salt g/L values are outside the set values.
•
Normally, when the g/L value is too low or too high, it will affect the output of the appliance due to the
conductivity of the water.
Solution
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