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Notebook
If you do not hear any sound, there are several possible reasons for hardware or
software malfunction. In order to locate them better, proceed as follows:
-
Make sure that the sound card driver has been installed and that you have
selected the sound card as default audio device. To do so, open the Control
Panel and double-click on Sounds and Audio Devices, click the Audio tab and
check that Realtek Audio is selected as the default recording and playback
device.
-
For the standard playback device, click the Volume button and make sure
that there is no check mark on any Mute option. Drag all the volume rulers to
a medium volume level.
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Re-install the sound driver form the EasyInstall CD.
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Contact our Hotline.
If you cannot connect to the Internet via a modem, there are several possible
reasons. Follow these steps to locate the problem:
-
Uninstall the modem by opening the Device Manager found in Control
Panel/System/Hardware. Click the plus sign next to Modems and right-click
on the modem to choose the Uninstall command. The modem will be
removed from the list. Now you can reinstall it automatically from the Device
Manager by clicking on the Action/Scan for hardware changes.
-
You can also perform a diagnostics from the Device Manager. Double-click
on the modem, open the Diagnostics tab and click the Query Modem button.
The list that pops up should contain a first entry Succeeded for a modem that
Troubleshooting, First Aid and FAQ
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