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laundry);
(c) connection to water from a bore, dam or swimming pool;
s is
9.5.
The serial number of the unit;
(d) connection to an incorrect power supply;
the
GUARANTEE | ENVIRONMENT AND RECYCLING
9.6.
The date of purchase of the unit and the name of the seller of the
(e) connection to faulty equipment, such as damaged valves;
unit;
(f) foreign matter in the water supply, such as sludge or sedi-
9.7.
The date of installation of the unit;
the
ment;
9.8.
A copy of the certificate of compliance when the unit was in-
(g) corrosive elements in the water supply;
stalled.
s is
(h) accidental damage;
10.
The contact details for you to make your warranty claim are:
the
(i) act of God, including damage by flood, storm, fire, lightning
Name:
Stiebel Eltron (Aust) Pty Ltd
im-
strike and the like;
ing
Address:
6 Prohasky Street, Port Melbourne,
(j) excessive water pressure, negative water pressure (partial
Victoria, 3207
vacuum) or water pressure pulsation.
Telephone:
1800 153 351
12.6. The unit was damaged before it was installed e.g. it was dam-
the
(8.00 am to 5.00 pm AEST Monday to Friday)
aged in transit.
Contact person:
Customer Service Representative
12.7. An unauthorised person has modified, serviced, repaired or
E-mail:
service@stiebel.com.au
attempted to repair the unit without our consent.
12.8. Non genuine parts other than those manufactured or approved
ent
by us have been used on the unit.
13.
We may charge you:
ob-
13.1. for any additional transport costs if the unit is installed more than
30 kilometres from our closest authorised service technician.
13.2. for the extra time it takes our authorised service technician to
access the unit for inspection and testing if it is not sited in ac-
ing
cordance with the Operating and Installation Guide and not
readily accessible for inspection.
13.3. for any extra costs of our authorised service technician to make
the unit safe for inspection.
ber
14.
You must ensure that access to the unit by our authorised service
technician is safe and free from obstruction.
. in
15.
Our authorised service technician may refuse to inspect and test
the unit until you provide safe and free access to it, at your cost.
16.
If we reject your warranty claim in accordance with clause 12, we
the
may charge you for our authorised service technician's labour
costs to inspect and test the unit.
17.
In order to properly test the unit we may remove it to another
in-
location for testing.
Australian Consumer Law
26
| FFB 4 EU | FFB 4 Set EU | FFB 4 AP | FFB 4 Set AP
18.
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
the unit until you provide safe and free access to it, at your cost.
16.
If we reject your warranty claim in accordance with clause 12, we
may charge you for our authorised service technician's labour
costs to inspect and test the unit.
17.
In order to properly test the unit we may remove it to another
location for testing.
Australian Consumer Law
18.
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and compensation for any other rea-
sonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of accepta-
ble quality and the failure does not amount to a major failure.
19.
The Stiebel Eltron warranty for the unit is in addition to any rights
and remedies you may have under the Australian Consumer Law.
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