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All components
5 years from the date of completion of the
installation of the unit.
7.
The warranty period for a unit used for commercial purposes is
GUARANTEE | ENVIRONMENT AND RECYCLING
shown in the table below. Commercial purposes means that the
unit is used for a non-domestic purpose and includes but not lim-
ited to being used in a motel, hotel, mining camp or nursing
home.
Component
Warranty period
All components
1 year from the date of completion of the
installation of the unit.
Your entitlement to make a warranty claim
8.
You are entitled to make a warranty claim if:
Who gives the warranty
8.1.
you own the unit or if you have the owner's consent to represent
1.
The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N. 82
the owner of the unit;
066 271 083) of 6 Prohasky Street, Port Melbourne, Victoria, 3207
("we", "us" or "our").
8.2.
you contact us within a reasonable time of discovering the prob-
lem with the unit;
The warranty
How you make a warranty claim
2.
This warranty applies to the Stiebel Eltron Water Heaters - Wa-
terMark Approved (the "unit") listed within this operating and in-
9.
To make a warranty claim you must provide us with the following
stallation guide manufactured after 1 May 2015.
information:
3.
Subject to the warranty exclusions we will repair or replace, at
9.1.
The model number of the unit;
our absolute discretion, a faulty component in your unit free of
9.2.
A description of the problem with the unit;
charge if it fails to operate in accordance with its specifications
9.3.
The name, address and contact details (such as phone number
during the warranty period.
and e-mail address) of the owner;
4.
If we repair or replace a faulty component to your unit under this
9.4.
The address where the unit is installed and the location (e.g. in
warranty, the warranty period is not extended from the time of
laundry);
the repair or replacement.
9.5.
The serial number of the unit;
5.
The warranty period commences on the date of completion of
9.6.
The date of purchase of the unit and the name of the seller of the
the installation of the unit. Where the date of completion of in-
unit;
stallation is not known, then the warranty period will commence
2 months after the date of manufacture.
9.7.
The date of installation of the unit;
6.
The warranty period for a unit used for domestic purposes is
9.8.
A copy of the certificate of compliance when the unit was in-
shown in the table below. Domestic purposes means that the
stalled.
unit is used in a domestic dwelling.
10.
The contact details for you to make your warranty claim are:
Component
Warranty period
Name:
Stiebel Eltron (Aust) Pty Ltd
All components
5 years from the date of completion of the
Address:
6 Prohasky Street, Port Melbourne,
installation of the unit.
Victoria, 3207
7.
The warranty period for a unit used for commercial purposes is
Telephone:
1800 153 351
shown in the table below. Commercial purposes means that the
www.stiebel-eltron.com
(8.00 am to 5.00 pm AEST Monday to Friday)
unit is used for a non-domestic purpose and includes but not lim-
Contact person:
Customer Service Representative
ment;
9.8.
A copy of the certificate of compliance when the unit was in-
(g) corrosive elements in the water supply;
stalled.
(h) accidental damage;
10.
The contact details for you to make your warranty claim are:
(i) act of God, including damage by flood, storm, fire, lightning
Name:
Stiebel Eltron (Aust) Pty Ltd
strike and the like;
Address:
6 Prohasky Street, Port Melbourne,
(j) excessive water pressure, negative water pressure (partial
Victoria, 3207
vacuum) or water pressure pulsation.
Telephone:
1800 153 351
12.6. The unit was damaged before it was installed e.g. it was dam-
(8.00 am to 5.00 pm AEST Monday to Friday)
aged in transit.
Contact person:
Customer Service Representative
12.7. An unauthorised person has modified, serviced, repaired or
E-mail:
service@stiebel.com.au
attempted to repair the unit without our consent.
11.
We will arrange a suitable time with you to inspect and test the
12.8. Non genuine parts other than those manufactured or approved
unit.
by us have been used on the unit.
13.
We may charge you:
Warranty exclusions
13.1. for any additional transport costs if the unit is installed more than
12.
We may reject your warranty claim if:
30 kilometres from our closest authorised service technician.
12.1. The unit was not installed by registered and qualified tradespeo-
13.2. for the extra time it takes our authorised service technician to
ple.
access the unit for inspection and testing if it is not sited in ac-
12.2. The unit was not installed and commissioned:
cordance with the Operating and Installation Guide and not
(a) in Australia;
readily accessible for inspection.
(b) in accordance with the Operating and Installation Guide; and
13.3. for any extra costs of our authorised service technician to make
(c) in accordance with the relevant statutory and local require-
the unit safe for inspection.
ments of the State or Territory in which the unit is installed.
14.
You must ensure that access to the unit by our authorised service
12.3. The unit has not been operated or maintained in accordance
technician is safe and free from obstruction.
with the Operating and Installation Guide.
15.
Our authorised service technician may refuse to inspect and test
12.4. The unit does not bear its original Serial Number for Rating Label.
the unit until you provide safe and free access to it, at your cost.
12.5. The unit was damaged by any or any combination of the follow-
16.
If we reject your warranty claim in accordance with clause 12, we
ing:
may charge you for our authorised service technician's labour
(a) normal fair wear and tear;
costs to inspect and test the unit.
(b) connection to an incorrect water supply;
17.
In order to properly test the unit we may remove it to another
(c) connection to water from a bore, dam or swimming pool;
location for testing.
(d) connection to an incorrect power supply;
Australian Consumer Law
(e) connection to faulty equipment, such as damaged valves;
18.
Our goods come with guarantees that cannot be excluded under
(f) foreign matter in the water supply, such as sludge or sedi-
the Australian Consumer Law. You are entitled to a replacement
ment;
or refund for a major failure and compensation for any other rea-
(g) corrosive elements in the water supply;
sonably foreseeable loss or damage. You are also entitled to have
(h) accidental damage;
the goods repaired or replaced if the goods fail to be of accepta-
(i) act of God, including damage by flood, storm, fire, lightning
FFB 4 EU | FFB 4 Set EU | FFB 4 AP | FFB 4 Set AP |
ble quality and the failure does not amount to a major failure.
strike and the like;
Aus
18.
19.
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