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General terms and conditions of service and warranty
5-year Inventum warranty!
1. Customers enjoy a 5-year full manufacturer's warranty on all Inventum products.
2. Within this period, a defective product or part, which makes normal functioning of the product or part impossible, will
always be repaired free of charge or, if repair is not possible and/or does not provide a solution, replaced (by the same or
equivalent product). The assessment of this lies with Inventum.
3. In order to make a claim under the 5-year Inventum warranty you must, within two months after discovering the fault or
defect, either return the product to the shop where you bought it, or contact the Inventum customer service department
by using the form at www.inventum.eu/service.
4. The warranty period starts from the date stated on the product's original sales receipt.
5. To invoke the warranty, you must always send a copy of the original proof of purchase with the service request and
present the original proof of purchase to the service technician.
6. The 5-year warranty applies only to normal domestic use of Inventum products within the Netherlands.
Warranty exclusions
1. The 5-year Inventum guarantee does not apply in case of: normal wear and tear, consumables, improper use, insufficient
or incorrect maintenance, incorrect and/or inexpert assembly and installation of the appliance, repairs by unauthorised
third parties, business or commercial use, missing serial number, damage caused by an external cause. This enumeration
is not exhaustive.
2. B-choice products and products that have been built-in in a showroom are not covered by the 5-year Inventum warranty.
All optical damage such as dents, scratches and slight traces of use are excluded from any warranty.
Reporting malfunctions on Inventum products
1. Faults or defects on Inventum products can be reported by using the service request form on the website
www.inventum.eu/service or through the seller of the product.
2. A copy of the original proof of purchase must be included with the request.
3. Inventum's service department determines whether the product will be repaired or replaced, based on the request and
the sales receipt.
Important to know
• Products sent without prior notification will not be accepted. Further to the notification you will be informed by Inventum
whether a warranty applies and whether you must return the product.
• The replacement or repair of a defective product, or a part thereof, does not lead to an extension of the original warranty
period.
• Products eligible for replacement or repair must be emptied and clean.
For a detailed explanation of the warranty conditions and items excluded from them, please visit Inventum's website
www.inventum.eu/algemene-voorwaarden
These general warranty and service conditions apply to Inventum brand products purchased after 27 April 2022 and
intended for use within the Netherlands.
For Inventum products used outside the Netherlands, but within a EU Member State, the warranty rules of that country
apply. Inventum provides warranty and service by a white goods technician only in the Netherlands.
As a consumer, you are entitled by law to a properly working product. Does the product break down sooner than you might
expect? This means that the product is not in conformity. In that case, the law offers you, the buyer, with a number of legal
remedies for your protection. This legal protection is not affected by the above commercial warranty given by Inventum on
Inventum products used within the Netherlands.
Inventum Huishoudelijke Apparaten B.V., Meander 901, 6825 MH Arnhem, The Netherlands
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