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7. Cleaning
Naim recommend using only the supplied cleaning cloth to lightly dust
any product surfaces. Cleaning products may contain ingredients that can
adversely affect cosmetic surface treatments and coatings.
8. Support
In the event of any non-compliant equipment, it must be sent to the dealer, in
its original packaging, who will analyse it and determine where the breakdown
comes from. If the equipment is under warranty and conditions are met, the
equipment will be repaired or replaced according to the conditions applicable
to the legal warranty on the date of purchase of the device. Otherwise, a
repair estimate will be submitted. The legal guarantee does not cover damage
from a misuse or a wrong connection (burnt mobile coils for instance). Naim
equipment is covered by a warranty whose conditions are locally set or carried
out by the official Naim dealer of each country, in compliance with the laws of
the concerned territory. In France, every Naim equipment is covered by a two-
year legal guarantee from the date of purchase.
A defect can be caused by a failure of the system or by the installation, contact
your dealer.
Online support resources are also available on our website, please visit www.
naimaudio.com
If you are still unable to resolve your issue, or have any questions, please
contact
support@naimaudio.com
8.1 Service and Updates
It is essential that repairs and updates are only carried out by an authorised
Naim retailer or at the factory by Naim itself. Many components are
custom made, tested or matched and appropriate replacements are often
unobtainable from other sources.
Direct contact to Naim for service or update information should be made
initially through Customer Services:
Tel:
+44 (0)1722 426600
Email:
info@naimaudio.com
Please quote the product serial number (found on its rear panel) in all
correspondence.
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