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FAQ
Problem
The appliance
does not work
Drop in the
appliance
performance
(less water in
the tank)
Abnormal noise
Leakage
The fan still
works when the
appliance is
turned off
The air coming
out of the
appliance is hot
and smelly
Reason
> The product is not correctly
plug or there is an electrical
problem.
> There is a problem on the
electrical system of your
house.
> The tank is full.
> The tank is not properly
placed..
> The removable filter is dirty
what obstructs the air flow.
> The air inlet or outlet is
obstructed by something.
> Temperature is too low.
> Humidity rate is already low.
> Something obstructs the fan.
> The product has a
functioning problem.
> The appliance is tilted or not
properly secured.
> The appliance continues
to ventilate the air during 4
minutes to cool down.
> When temperature is high
between the hot and cold
heat exchangers, there may
be a slight smell.
Solution
> Plug the socket correctly and
check the voltage and the good
functioning of your electrical
system..
> Empty the tank..
> Push and place the tank properly.
> Clean the removable filter.
> Leave at least 50cm behind,
around and in front of the
appliance.
> Below 0°C the product works in
Defrost Mode. It cannot therefore
dehumidify to a maximum of its
capacity.
> Make sure that no object obstructs
the air flow.
> Contact your reseller for service
support.
> Place the appliance on a flat
surface before the switching on.
> This is normal and the appliance
will automatically stop at the end
of the 4 minutes.
> This is normal. The smell is
temporary.
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