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6. TROUBLESHOOTING
You can solve some problems easily yourself using the table below. If the following descriptions do not solve your
problem, please contact our customer service: wisberghome.com
Only an authorised service technician may solve the malfunctions that are not listed in this manual. Repairs carried
out by unauthorised persons may cause injury and/or serious damage to persons and property.
PROBLEM
The appliance does
not cool at all.
The appliance does
not cool at all.
Strange smell in
the appliance.
The door does not
open easily.
The compressor
works
continuously.
POSSIBLE CAUSE
- The control knob for the temperature
is wrong.
- The plug is not inserted properly.
- There is no voltage on the socket.
- The fuse is blown or defective.
- The appliance is installed in a place
where the ambient temperature is
less than 16°C, such as a balcony,
garage or storage room.
- The power has failed.
- The power has failed.
- There is spoiled food in the
appliance.
- The appliance is not clean.
- Food with a strong smell is present in
the appliance.
- You tried to open the door
immediately after closing.
- Too many products are stored at the
same time.
- The room temperature is too high.
- The food placed in the appliance
was too hot.
- The door is not closed properly.
SOLUTIONS
- Set the thermostat to another
position.
- Insert the plug properly.
- Open the door and check if lamp is
on. If the lamp is off, there may be
no voltage on the socket. Have the
socket repaired by an electrician.
- Check the fuse and replace if
necessary.
- Install the appliance in a protected
location where the ambient
temperature is higher than 16°C.
If the appliance is installed in a
room with too low a temperature,
the internal cooling system may not
operate correctly.
- Try to open the door of the
appliance as little as possible to
keep the food safe and fresh for
hours.
- If you know about the power failure
beforehand: Set the thermostat
button in the high mode an hour in
advance, so that the food is frozen
completely. (Do not add any other
food to freeze during this period!)
Set the temperature mode back to
the original setting in good time
when the power supply is restored.
- Throw away spoiled food.
- Clean the appliance.
- Pack food with a strong smell.
- Wait a few seconds between
closing and re-opening the door.
- Wait a few hours and then check
the temperature again.
- Please refer to Section 4.
- Allow food to cool to room
temperature before storing.
- See the next section.
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