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10. Service
If you have any questions or need more information, please feel free to call
Customer service on +45 6916 3200
If you need service or to make a warranty claim, you must create a case directly in our
support system. Go to the home page under SUPPORT.
11.
Warranty
Limited warranty
We guarantee that all parts are free of defects in materials and workmanship for a period
of two years from the date of purchase. The warranty covers only material or manufac-
turing defects that prevent the product from being able to be installed or operated in a
normal way. Defective parts will be replaced or repaired.
The warranty does not cover transportation damage, any use other than what is intend-
ed, damage caused by incorrect assembly or improper use, damage caused by impact or
other error, damage caused by frost cracking or by improper storage.
The warranty becomes void if the user modifies the product.
The warranty does not include product-related damage, property damage or general oper-
ational loss.
The manufacturer's liability cannot exceed the repair or replacement of defective parts
and does not include labour costs to remove and reinstall the defective part, transporta-
tion costs to and from the service centre, and all other materials necessary to carry out
the repair.
This warranty does not cover failure or malfunction as a result of the following:
• If the unit is not installed, operated or maintained in accordance with the instruction
manual supplied with the unit .
• The workmanship of any installation of the unit.
• Misuse, alteration, accident, fire, flood, lightning strike, rodents, insects, negligence or
unforeseen events.
• Use of non-factory authorised parts or accessories in conjunction with the product.
Limitation of liability
This is the only warranty provided by the manufacturer. No one is authorised to make any
other warranties on our behalf.
This warranty is in lieu of all other warranties, expressed or implied, including but not limited
to any implied warranty of fitness for a particular purpose and saleability. We expressly dis-
claim any liability for consequential, incidental, indirect, or consequential damages resulting
from any breach of the express or implied warranties.
This warranty gives you specific legal rights, which may vary by country.
Complaints
In the event of any warranty claim a valid purchase receipt must be presented. Read
about making warranty claims in the SERVICE section.
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