P Troubleshooting
What should I do if the LED indicator of the
product is not lit during starting process
(Boot phase)?
Check the USB cable connection between USB
adapter and the product. The USB cable must be
firmly connected.
Check the connection between the mains socket
and the USB adapter.
Alternatively, the user must try another mains socket.
What should I do if the mobile device does
not get charging ?
Check that the mobile device have Qi wireless
charging technology.
Check the mobile device is placed horizontally on
the center position of the charging pad.
Check that no foreign object blocking the charging.
Check whether the mobile device is removed from
the protective cover.
What should I do if the LED indicator flashes
red?
This indicates that there is a metal obstacle on the
Qi charging surface.
Disconnect the USB connection immediately.
Check that no foreign object blocking the charging.
Let the product cool down for a while and try to use
it again.
GB/IE/NI
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