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Troubleshooting / Common problems
In case you experience problems, please check if your problem is described here before contacting support.
Problem: TV is showing a still picture.
Solution: re-start the stream by flipping the channel back and forth.
Problem: The TV option is not shown in the menu
Solution: There is no connection to the server, press settings on the remote, go to Ethernet and make sure it's
enabled. If Ethernet is active, reboot the box by unplugging the power and plugging it back in. If this does not solve
the problems, reach out to our support team for further troubleshooting.
Problem: During TV playback the stream stops every few seconds and/or fast forwards
Solution: Press the home button, go to settings, display and disable HDMI auto-detection. Set the HDMI output mode
to either 1080p 50Hz or 720p 50Hz.
Any other problem is usually fixed by rebooting the mediabox or restoring the settings to default. To reboot the box
unplug the power cable for 5 seconds. To restore the default settings, press settings on the remote, go to 'reset' and
apply the factory reset.
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