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6. Frequently asked questions
Can I park my bike with display in the rain/snow?
Yes – since all Innergy parts are splash proof, this is not a
problem.
How often does my bike need to be serviced by the Gazelle
dealer?
An electric bicycle requires more maintenance than a non-
electric bicycle. The use and riding conditions also affect the
operation of the system. In general, we advise you to bring the
bicycle to your dealer for a maintenance check twice per year.
However, discuss with your dealer what the best solution is for
your situation.
How long will the battery last?
If your battery is less than 3 years old, and has been completely
discharged less than 300 times, the battery will still have a
capacity of approximately 80%.
Does my battery need to be on the charger when not in
use?
No, it doesn't. The battery can be stored in a dry place or can be
left in the bike.
How long does my battery take to charge?
The total charging time for your battery depends on which
battery you purchased. The charging times are as follows:
Bronze - 5 hours, Silver - 7 hours, Gold - 9 hours. If you have
purchased a Gazelle fast-charger, these times are <2 hours, 2
hours and 3 hours respectively. Of course you can also partially
charge your battery (when lunching out, for example), in order
to increase the distance you can reach with assistance. Always
follow the charging instructions.
What should I do if I haven't used the battery for a while?
You don't need to do anything. If you have not used the battery
for an hour, it switches to standby, retaining the battery's
capacity and preventing it from running down. Activate the
battery from standby by putting it in the bike or by pressing
the black button on the rear light.
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