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7.2
(Noise) Interference on your monitor
•
Make sure there is at least a 5 feet (1.5m) distance between the camera and other
2.4GHz products, such as Wi-Fi routers, Bluetooth devices or microwave ovens.
•
When a microwave or oven is in a direct line between the camera and monitor this
can negatively infl uence the signal strength. To solve this make sure the device is
no longer in a direct line between the camera and the monitor or turn it off .
•
Make sure the camera and the monitor are within range of each other (The range
is maximum 300 meters in open fi eld or around 50 meters inside a house).
7.3
Camera has no connection with the app
•
Timeout: Make sure your smartphone or tablet is connected to a Wi-Fi router or
4G network.
•
Offl ine: Make sure the camera is on and connected to the internet.
7.4
Video problems inside the app
•
No video play: Please check the camera status on the app's start screen.
•
Video streaming is not smooth: The video performance is related to your inter-
net bandwidth and possible interference.
7.5
The camera's LED indicator stays solid red
The camera has failed to connect to the Wi-Fi router or the connection was lost.
•
Please make sure your Wi-Fi router is working correctly and then restart your cam-
era, please unplug the power adapter and reconnect.
•
Make sure the camera is paired with your Wi-Fi router with the correct password
for the Wi-Fi router. If you are not sure, please delete the camera from the app and
follow the steps from section 6.4 of this manual again.
•
Please make sure the camera is within Wi-Fi range. Please move the camera
closer to the Wi-Fi router and try again.
7.6
Forgot your password (app)
•
Please delete camera from the start screen list and proceed the steps from section
6.4 of this manual again.
CARE AND MAINTENANCE
•
Keep all parts and accessories out of children's reach.
•
Fingerprints or dirt on the lens surface can adversely aff ect camera performance. Avoid
touching the lens surface with your fi ngers.
•
Avoid touching the lens surface with your fi ngers.
•
Use a soft, dry cloth to wipe off the lens.
•
Keep the camera dry. Precipitation, humidity and other liquids contain minerals that will
corrode electronic circuits.
•
Do not use or store in dusty, dirty areas.
•
Do not store in hot areas. High temperature can shorten the life of electronic devices and
warp or melt certain plastics.
•
Do not store in very cold areas. When the system warms up (to its normal temperature),
moisture can form inside the case, this could damage the electronic circuit boards.
•
Do not attempt to open the case! Non-expert handling of the device may damage the sys-
tem and the warranty is voided.
•
Avoid dropping or strong shocks
•
Use this product only with the included power adapters or provided as an accessory.
•
Do not overload electrical outlets or extension cords this can result in fi re or electric shock
•
The system operates on 2.4 GHz.
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