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9
GENERAL INFORMATION
9.1
Warranty
Eutech Instruments warrants this product to be free from significant deviations in material and
workmanship for a period of one year from the date of purchase. If repair is necessary and has not been
the result of abuse or misuse within the warranty period, please return by freight pre-paid and amendment
will be made without any charge. Eutech Instruments' Customer Service Dept. will determine if product
problem is due to deviations or customer abuse. Out of warranty products will be repaired on a charge
basis.
9.2
Packaging
The instrument is packaged in a corrugated box with a warranty card, instruction manual and the following
accessories:
•
Plug, nylon, black, 2 pcs
•
PG 13.5, cable gland, 3 pcs
•
Connectors, 1 each of 3-way (5.08 mm), 9-way(5.08 mm), 13-way (3.5 mm), 8-way (3.5 mm) and 3-way
(3.5 mm)
9.3
Return of Goods
Authorisation must be obtained from Eutech Instruments' Customer Service Dept. to issue a RGA (Return
of Goods Authorisation) number before returning items for any reason. When applying for authorisation,
please include data requiring the reason of return. Items must be carefully packed to prevent damage in
shipment and insured against possible damage or loss. Eutech Instruments will not be responsible for any
damage resulting from careless or insufficient packing.
Warning: Shipping damage as a result of inadequate packaging is the user/distributor's responsibility,
whoever applicable. Please follow the guidelines below before shipment.
9.4
Guidelines for Returning Unit for Repair
Use the original packaging material, if possible when shipping the unit for repair. Otherwise wrap it with bubble
pack and use a corrugated box for better protection. Include a brief description of any faults suspected for the
convenience of Customer Service Dept., if possible.
37
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