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5. Troubleshooting
Indicator
Icon Stays On
If the Alarm Prompt shows on the product LCD screen during use and does not disappear after a
restart, please stop using it immediately (do not try to charge or discharge).
If you require any other assitance, please contact EcoFlow Customer Service.
12
Icons Flash
USB-A Overload
together
Icons Flash
USB-C Overload
together
Icons Flash
together
Temperature Protection
Icons Flash
High Temperature
Charge Protection
together
Icons Flash
High Temperature
together
Discharge Protection
Low Temperature
Icons Flash
Charge Protection
together
Icons Flash
Low Temperature
together
Discharge Protection
Icons Flash
Overload Protection
together
Icons Flash
Temperature Protection
together
Icons Flash
together
Temperature Protection
Icon Flashes
Icons Flash
together
Overload Protection
Icons Flash
Car Charger High
together
Temperature Protection
Battery Failure
Problem
Protection
Protection
USB-C High
AC Output
AC High
operation will be resumed automatically
AC Low
Fan Blockage
Car Charger
remove the device connected to the car
Solution
Resume normal operation by
removing the electrical device
connected to the USB-A port.
Resume normal operation by
removing the electrical device
connected to the USB-C port.
After the product cools down,
it will resume normal operation
automatically.
Charging can be resumed
automatically after the battery cools
down.
The power supply can be resumed
automatically after the battery cools
down.
Charging can be resumed
automatically after battery
temperature rises above 41°F.
The power supply can be resumed
automatically after the battery
temperature rises above 10°F.
Normal operation will be resumed
automatically after you remove the
overloaded device and restart the
product.
Electrical appliances should be used
within rated power.
(Refer to X-Boost instructions to get
more details about power limitations).
Please confirm whether the fan inlet
and outlet are blocked, if not, normal
after the product temperature drops.
Normal operation will be resumed
automatically after the product is
used at optimum environmental
temperatures.
Please check if the fan is blocked by
foreign materials.
The product will resume normal
operation automatically after you
charger.
After the product cools down,
it will resume normal operation
automatically.
Contact EcoFlow Customer Service
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