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5. FAQ, WARRANTY & CONFORMITY
EN
5.1. FAQ
If your device cannot be unlocked:
Check that the unlock button can be moved and is not damaged. Check that the
entire mechanism is clean before attempting to fold/unfold the device again. If the
problem persists, please contact an authorised service centre for repairs.
Your device does not turn on
Check that the ON/OFF button is not damaged and recharge your device before try-
ing again.
Your device cannot be recharged
Check that the connections of the product and the original charger are not damaged.
In order to identify whether the charger or the device is faulty, check that the charge
indicator on the charger is on. When the charger is connected to the mains and to the
product, the indicator will be:
• RED (indicates that the device is charging)
• GREEN: indicates that the device is fully charged.
• RED-GREEN: flashing alternatively. This happens when the battery is very low. Wait
15 minutes while staying nearby. If the indicator turns red, the device is now charging
normally.
If the indicator keeps flashing, that means there is an issue with the charger or the
product (battery, connector...).
If the problem persists, please contact an authorised service centre for repairs.
If the device is not running smoothly:
This can happen when you overload the engine while the battery is not fully charged.
In such a case, it is necessary to press the accelerator more slowly and especially to
check that the battery is fully charged.
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