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Troubleshooting
Problem
Cause
Battery not properly connected to
backpack.
Battery connected to backpack while
the switch was in the ON position.
Battery pack power depleted or
Backpack not
battery pack is damaged.
working
Battery pack shuts off due to
abnormally high motor temperature.
Time delay protection on switch.
Dust bag full.
Dust bag not installed correctly.
Hose not installed correctly.
Backpack
has no or
Blockages.
poor suction
Filters blocked.
Weak battery.
Solution
Check and re-connect battery. Machine must have
two batteries inserted to operate.
Turn the switch to OFF and switch back ON after 5
seconds.
Check the charge level by pressing the power
button. Check for damage. If there is no sign of
damage and a low level charge indication then
charge the battery.
Turn machine off and ensure hose is unblocked.
Ensure dust bag is clean. After 30 minutes the
machine should be ready for use. If not, contact an
Authorised Service and Warranty Agent.
Turn the machine to the OFF position, leave for 5
seconds and then turn it back ON.
Remove, empty and clean dust bag.
Remove and empty dust bag making sure the
rubber edging is correctly fitted around the canister.
Reconnect hose and ensure it is correctly sealed.
Remove hose, wand and floor tools; remove any
blockages.
Replace or clean filter.
Check the charge level by pressing the power
button. Reconnect the batteries to the charger and
charge.
Superpro Go
ENGLISH
15
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