Overview
1. Scope of warranty application.
The following faults are excluded from this warranty: :
• Abnormal environmental conditions::
• Various damage caused by impact or dropping during handling after leaving the factory..
• Placing the appliance in a place exposed to frost or bad weather (damp, aggressive or poorly
ventilated environments).
• Use of water with aggressiveness criteria as defined by DTU Plumbing 60 - 1 additive 4 hot water
(chlorine rate, sulfates, calcium, resistivity and total alkali level)..
• Water with Th < 15° f.
• Water pressure higher than 5 bar (0,5 MPa).
• Electrical power with significant voltage spikes (mains, lightning, etc.).
• Damage from undetectable problems caused by choice of location (places difficult to access) and
that could have been avoided if the appliance were repaired immediately.
• Installation does not comply with regulations, standards, professional rules, especially:
• Safety unit distant or rendered inoperative (pressure reducing valve, non return valve or valve, ...,
placed upstream of the safety group).
• Missing or incorrectly fitted new safety unit NF-D 36-401 or equivalent, modification of calibration,
etc. ...
• Missing dielectric union (cast iron, steel or insulating) on hot water connection pipes, leading to
their corrosion.
• Faulty electrical connection ( NF C 15-100 or equivalent ): incorrect grounding, inadequate cable
section, connection of flexible cables without metal terminations, failure to respect connection
diagrams specified by the Manufacturer.
• Powering up the appliance without first filling it (dry heating).
• Placing the appliance without consideration of manual instructions.
• External corrosion caused by poor sealing on pipes.
• Installation of a circulation loop.
• Wrong parameter setting for a ducted installation.
• Duct configuration not compliant to our instructions.
• Faulty maintenance: :
• Abnormal scaling of heating elements or safety units.
• No maintenance of safety unit, leading to excess pressure.
• No cleaning of evaporator or condensate evacuation.
• Modification of original equipment, without notifying constructor, or use of spare parts not
recommended by manufacturer.
A device being allegedly the origin of a damage has to remain on the place of installation for an
expert visit, the person supporting the damage has to inform his insurance.
Installation
Operation
Warranty
Maintenance
Warranty