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FAQ
Error
The vacuum cleaner does not work.
The suction power reduces.
The motor makes a strange noise.
The first indicator is red after
turning on the vacuum cleaner.
The first indicator blinks red when
charging the vacuum cleaner.
The battery indicator does not
light up while charging.
The battery charges slowly.
22
Possible Cause
It is out of battery or has low battery.
It enters into overheat protection mode
triggered by a blockage.
Its suction opening or airway passage is blocked.
The dust compartment is full and/or the filter
is clogged.
The high torque brush bar and/or the extension
rod are blocked.
The main suction opening or the extension rod is
blocked.
Battery pack is damaged.
The charger is incompatible.
The charger is not connected to the vacuum
cleaner.
The battery is fully charged and went into sleep
mode.
If the problem still persists after ruling out the above two possibilities, please contact after-
sales service for help.
The battery temperature is too low or too high.
Solution
Fully charge the vacuum cleaner, then
resume use.
Wait until the vacuum cleaner cools down,
then reactivate it.
Clear any blockages from suction opening
or airway passage.
Empty the dust compartment and clean
the filter.
Clear any blockages from the high torque
brush bar and/or the extension rod.
Clear any blockages in the main suction
opening or the extension rod.
Please contact after-sales service to
arrange maintenance.
Only use the original charger to charge the
vacuum cleaner.
Make sure the charger is plugged in
correctly.
The vacuum cleaner can be used normally.
Wait until the battery temperature
normalizes, then resume use.
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