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Warranty and Service
Servicing must be undertaken by a registered engineer in accordance with the gas safety (Installation and Use) Regulations 1998, or equivalent country standard and any other standard that may be applicable in the
country of use.
It is recommended that a rregistered engineer services the appliance annually in accordance with the service instructions in the Installation and Maintenance Manual.
WHAT TO DO IF YOUR APPLIANCE IS FAULTY OR YOU REQUIRE SPARES:
(DO NOT TAMPER WITH THE APPLIANCE)
1.
Check the fault chart included with the user instructions to identify the problem.
2.
Follow guide lines on fault chart before contacting service.
3.
If service is required:-Complete the Warranty Form and contact the reseller of the product or the home for assistance.
4.
If you are unable to contact the reseller please contact Widney's service centre as detailed on the Warranty Form or from the details given on the web site: www.widney-leisure.co.uk – note you can also
download a warranty claim form from this site if you do not have one with your appliance.
WHAT IS INCLUDED IN THE WARRANTY:
All Widney products are guaranteed against normal operation providing they have been installed and maintained in accordance with the instructions. Widney reserve the right to refuse or charge for any work if the above
terms are not complied with.
UK MAINLAND ONLY
24 months parts and labour
•
Free replacement of product if appliance cannot be fixed by an engineer
•
REST OF UK and EUROPE
24 months parts only
•
WHAT IS NOT INCLUDED IN THE WARRANTY:
Replacement of product or part due to defective installation
•
Charges for call out for appliances that malfunctions due to gas or water pressure delivery to the appliance.
•
Service Promise UK Mainland Only
Widney's service line operates five days a week with engineers working five days a week excluding bank holidays, excluding Christmas Day, Boxing Day and New Year's Day).
Call out Guarantee UK Mainland Only
In the event of a breakdown we will endeavor to attend within 48 hours of the service call providing the service call is within the working week.
Contacting Widney Service
Widney's trained operators are available:
8.00 am to 4.30 pm Monday to Thursday
8.00 am to 12.00pm Friday
The Contact Service Telephone number is indicated on the Warranty Claim Form or email: sales@widney-leisure.co.uk.
General Warranty Terms
If your Gas or Electric heating appliance is less than 2 years old, it will be covered by our 2 year warranty (providing it has been serviced after the first twelve months). Please refer to the warranty information in the document.
During the warranty period, the defective product will be either repaired or replaced at the discretion of Widney except in the cases listed in the Limitation of Liability Clause of this document.
This limited Warranty covers the costs of service parts and labour required to restore your product to fully functional condition. Widney will, at its discretion, repair or replace any defective products or parts thereof covered by
this International Limited warranty with new or refurbished parts of the product that are equivalent to new products in both functionality and performance. A product or part that is repaired or replaced under this International
Limited warranty shall be covered for the remainder of the original warranty period applying to the product or part, or for six months, whichever expires last. All exchanged parts and products under this International Limited
Warranty will become the property of Widney.
Widney offers a limited warranty to all products. Any product first sold to end user is guaranteed to be free from defects in both components and workmanship under regular uses defined in user manuals during the warranty
period. The warranty period commences on the date of purchase of the Appliance or the date of commissioning of the home.
Attention: Your original Purchase invoice (sales receipt) and warranty card showing the date of purchase, model number and serial number of the product is your proof of the date of purchase, or proof of purchase of the home.
This limited Warranty is applicable and shall be honoured in every country where Widney or its Authorized Service Providers offer warranty service subject to the terms and conditions provided in this limited Warranty
Statement.
Obtaining the Warranty Service
Warranty service is performed by Widney's authorized service personnel located within a country where Widney or its authorized Service Providers offer the warranty service subject to the terms and conditions provided in this
Limited Warranty.
Warranty service authorization under this limited Warranty will be honoured only if claims are made within the warranty period. Contact details of the nearest service centre may be obtained on Widney's website
www.widney-leisure.co.uk.
You are requested to perform the following actions before claiming WIDNEY product as defective:
• Refer to user manual enclosed within the product package for important tips on how to operate and troubleshoot the product.
• Complete the warranty claim form.
International Warranty:
Warranty may be valid when WIDNEY brand name product is purchased in one country and transferred to another country, where an authorized WIDNEY service centre is located, without voiding the
warranty. Please be advised that service availability and response time may vary from country to country.
WIDNEY is not responsible for any export and import control issues, handling fees, tariffs, import duties, and all other related fees that may be incurred during transferring.
Limitation of Liability
Widney reserves the rights to refuse warranty service of products under disputable conditions. Widney also holds the rights to declare final decision whether products are within warranty conditions. The following actions and
damages will result in voiding the limited warranty:
• Damage caused by act of nature, such as fire, flood, wind, earthquake, lightning, etc.
• Damage or incompatibility caused by failure to perform a proper installation or to provide an appropriate operational environment for the product.
• Damage caused by impact with other objects, dropping, falls, spilled liquids, or submersion in liquids.
• Damage caused by unauthorized repair or disassembling of the product.
• Damage caused by any other abuse, misuse, mishandling, or misapplication.
• The serial number of the product (or serial number stickers of its parts) has been modified, removed, blurred or damaged.
• Cracks and scratches on LCD and plastic material as well as other defects caused by transportation, handling or customer abuse.
Disclaimer of Warranty
THIS WARRANTY IS EXPRESSED IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND
OF ALL OTHER OBLIGATIONS OR LIABILITIES ON WIDNEY'S PART, AND IT NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PARTY TO ASSUME FOR WIDNEY ANY OTHER LIABILITIES. THE FOREGOING CONSTITUTES THE BUYER'S
SOLE AND EXCLUSIVE REMEDY FOR THE FURNISHING OF DEFECTIVE OR NONCONFORMING PRODUCTS AND WIDNEY WILL NOT IN ANY EVENT BE LIABLE FOR COST OF SUBSTITUTE OR REPLACEMENT, COST OF FACILITIES OR
SERVICE, DOWNTIME COSTS, LOSS OF PROFITS, REVENUES OR GOODWILL, RELIANCE DAMAGES, LOSS OF DATA, LOSS OF USE IF OR DAMAGE TO ANY ASSOCIATED EQUIPMENT, OR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL DAMAGES BY REASON OF THE FACT THAT SUCH PRODUCTS WILL HAVE BEEN DETERMINED TO BE DEFECTIVE OR NONCONFORMING.
This Limited Warranty gives you specific legal rights. You may also have other rights that may vary from state to state or from country to country. You are advised to consult applicable state or country laws for full determination
of your rights.
WIDNEY products are not designed for any "critical applications." "Critical applications" shall mean life support systems, medical applications, connections to implanted medical devices, commercial transportation, nuclear
facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or property damage.
All manuals and user guides at all-guides.com
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