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WARRANTY TERMS & CONDITIONS
1.
These warranty conditions apply exclusively to the original buyer and for domestic use of the appliance in
the Netherlands. If the appliance is resold from user to user, the warranty becomes null and void.
2.
The warranty only applies if, in the event of a warranty claim, this warranty certificate with the original
purchase invoice is shown by the original buyer.
3.
No guarantee shall apply to defects caused by: damage, rough or injudicious handling, negligence on the
part of the user, use of the appliance at an incorrect voltage or use for a purpose other than that for which it
was supplied. Nor can the warranty be invoked when the rating plate with serial number has been changed
or removed and/or when the device has been worked on by unqualified persons.
4.
Not covered under the terms of this warranty: glass(ceramic), lighting, plastic/metal parts and/or accessories
(i.e. filters, grills, pan supports), wire baskets and/or separation partitions, lacquer and/or enamel damage.
The warranty period commences on the day of purchase and covers:
5.
A two-year guarantee on the entire device and its electrical parts such as thermostat, thermal protection,
relay, ventilation fan, transformer, switch, etc. with the exception of all parts mentioned under 4.
6.
The warranty only covers the replacement of defective- or damaged parts in accordance with the stated
responsibility in these warranty conditions.
7.
Call-out charges, labour costs, transport and/or packaging costs as well as the transportation risk (for
equipment that can only be repaired in our service department) are not covered by the guarantee and will
be charged to the user. Please also read the 'Service Terms' below in which, among other things,
calculation of call-out charges and labour costs are specified.
P.S. Repair costs must be paid directly in cash. If invoicing of the mechanic's costs is required, please take
into account that additional administration costs will be charged.
8.
We are not responsible for any work- and/or repair costs carried out by third parties, not commissioned by
by us. Nor are we, at any time, responsible for any (extra) costs and/or any consequences hereof, in any
case, directly or indirectly resulting from a malfunction, defect or injudicious use of the device caused by a
rd
3
party not deployed by Frilec , its importer and/or suppliers.
9.
Replacement of parts does not extend the original warranty period.
SERVICE TERMS FRILEC
1.
Do not use damaged appliances upon receipt, but report this immediately to your supplier.
It is not possible to return damaged, used appliances!
2.
During the first 24 months after the date of purchase on the original
invoice no costs will be charged for services which are covered by these
applicable warranty terms and conditions.
3.
After a warranty period of two years, starting on the date of purchase on the original invoice,
costs wil be charged for:
a. Call-out costs
b. Labour costs
c. All replaced parts
4.
In case of a visit to the customer all costs and materials used, must be paid directly in cash in accordance with
the stipulations stated in point 7 in the Warranty Terms & Conditions and in points 2-4 in the Service Terms
Frilec , regardless of the nature of the work.
5.
Dispatch of any parts will always take place under the conditions of cash on delivery, C.O.D.
For service →
FRILEC
Phone
Fax
E-mail:
Buyer →
Name_____________________________________________________________________________
Address____________________________________________________________________________
City________________________________________________________________________________
Purchase___________________________________________________________________________
Importer →
DOMEST MULTIBRAND SALES & SERVICES B.V.
J.F.Kennedylaan 101b 7001CZ Doetinchem NL
Phone 0314 - 362244
Fax
E-mail: service@domest.nl
www.domest.nl -
see service
0314 - 362244 (optie 2)
0314 - 378232
service@domest.nl
0314 - 378232
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