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6. TROUBLESHOOTING
You can solve some problems easily yourself using the table below. If the following descriptions do not solve your
problem, please contact our customer service: wisberghome.com
Only an authorised service technician may solve the malfunctions that are not listed in this manual. Repairs carried
out by unauthorised persons may cause injury and/or serious damage to persons and property.
PROBLEM
POSSIBLE CAUSE
The
- The control knob for the temperature
appliance
is wrong.
does not
- The plug is not inserted properly.
cool at all.
- There is no voltage on the socket.
- The fuse is blown or defective.
- The appliance is installed in a place
where the ambient temperature is
less than 10°C, such as a balcony,
garage or storage room.
- The power has failed.
The
- The temperature is not set correctly.
temperature
- The door is not closed properly.
in the
appliance
is too low/
- The temperature of the food is too
high.
high.
- Many products are stored at the
same time.
- The door has been opened too often.
Strange
- There is spoiled food in the
smell in the
appliance.
appliance.
- The appliance is not clean.
- Food with a strong smell is present in
the appliance.
The door
- You tried to open the door
does not
immediately after closing.
open easily.
SOLUTIONS
- Set the thermostat to another position.
- Insert the plug properly.
- Open the door and check if lamp is on. If
the lamp is off, there may be no voltage on
the socket. Have the socket repaired by an
electrician.
- Check the fuse and replace if necessary.
- Install the appliance in a protected location
where the ambient temperature is higher
than 10°C. If the appliance is installed in
a room with too low a temperature, the
internal cooling system may not operate
correctly.
- Try to open the door of the appliance as
little as possible to keep the food safe
and fresh for hours. If you know about
the power failure beforehand: Set the
thermostat button in the high mode an
hour in advance, so that the food is frozen
completely. (Do not add any other food
to freeze during this period!) Set the
temperature mode back to the original
setting in good time when the power supply
is restored.
- Set a higher/lower temperature.
- Find the cause of the door not closing
properly, remove or move possible
obstacles.
- Allow the food to cool to room temperature
before preserving.
- Preserve fewer products at the same time.
- Only open the door if necessary.
- Throw away spoiled food.
- Clean the appliance.
- Pack food with a strong smell.
- Wait a few seconds between closing and
re-opening the door.
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