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Error message
E013 Anomaly detected in
drive unit's firmware
E014 An abnormal bicycle
speed signal was detected
from the speed sensor
E020 Communication error
between the battery and
drive unit detected.
E033 Current firmware not
compatible with this system
Restrictions
No power assist
Restore drive unit's firmware by connecting to E-TUBE. If
while riding.
error persists, contact local dealer.
Assist will not be
Have your place of purchase perform the following.
provided when
Install the speed sensor and magnet in the appropriate
riding.
locations.
If the bicycle has been modified, return it to the factory
default setting.
Ride the bicycle for a short while after following the
instructions above to clear the error.
If the error persists, or if the information above does not
apply, contact your distributor for assistance.
Assist will not be
Have your place of purchase perform the following.
provided when
Check to see if the cable between the drive unit and
riding.
battery is connected correctly, and check the power cord
for abnormalities.
Power assistance
Connect to E-TUBE PROJECT, then update the firmware
is not provided
for all units to the latest version.
during riding.
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