Inhoudsopgave
Advertenties
2SPHUNLQJ ZDQQHHU GH IXQ.WLH *HVSU EHSHUNHQ
D.WLHI LV NDQ HHQ DDQWDO RSWLHV YRRU 2POHLGHQ QLHW
ZRUGHQ JHNR]HQ
Een omleiding activeren
*D QDDU *HVSUHNVLQIR
6HOH.WHHU HHQ RSURHS.DWHJRULH HQ VHOH.WHHU YHUYROJHQV
HHQ RPOHLGRSWLH HQ GUXN RS
6HOH.WHHU $.WLYHUHQ HQ GUXN RS
9RHU KHW WHOHIRRQQXPPHU LQ ZDDUQDDU X GH JHVSUHNNHQ
ZLOW RPOHLGHQ HQ GUXN RS
RS LQ KHW WHOHIRRQERHN
Het omleiden van gesprekken uitzetten
‡ 6HOH.WHHU HHQ RPOHLGRSWLH HQ VHOH.WHHU 'HD.WLYHUHQ
De status controleren
*D QDDU *HVSUHNVLQIR
6HOH.WHHU HHQ JHVSUHNVW\SH HQ GUXN RS
*D QDDU GH RPOHLGLQJ GLH X ZLOW .RQWUROHUHQ HQ GUXN
RS
6HOH.WHHU 6WDWXV RSKDOHQ HQ GUXN RS
YES
De status van alle gespreksomleidingen
controleren
‡ 6HOH.WHHU &RQWUROHHU DOOHV LQ KHW PHQX 2POHLGHQ
38
Bellen
%HKHHU
2POHLGHQ
YES
YES
YES
YES
RI KDDO KHW QXPPHU
YES
%HKHHU
2POHLGHQ
YES
YES
YES
YES
Meer dan één gesprek
8 NXQW PHHUGHUH JHVSUHNNHQ WHJHOLMN
YHUZHUNHQ =R NXQW X ELMYRRUEHHOG HHQ ORSHQG
JHVSUHN LQ GH ZD.KWVWDQG ]HWWHQ WHUZLMO X HHQ
WZHHGH JHVSUHN VWDUW RI DDQQHHPW 9HUYROJHQV
NXQW X WXVVHQ GH WZHH JHVSUHNNHQ V.KDNHOHQ
YES
2SPHUNLQJ WLMGHQV KHW JHVSUHN YHUYDQJW KHW PHQX
/RSHQG JHVSUHN KHW PHQX *HVSUHNVLQIR
Gesprek in wacht
$OV GH GLHQVW *HVSUHN LQ ZD.KW D.WLHI LV KRRUW X HHQ
SLHSWRRQ LQ GH KRRUQ DOV X HHQ WZHHGH JHVSUHN RQWYDQJW
WLMGHQV HHQ ORSHQG JHVSUHN
De dienst Gesprek in wacht in of uit te schakelen
‡ *D QDDU *HVSUHNVLQIR%HKHHU*HVSUHN LQ ZD.KW
YES
Een tweede gesprek voeren
'UXN RS
YES
WH ]HWWHQ
9RHU KHW QXPPHU LQ GDW X ZLOW EHOOHQ HQ GUXN RS
RI KDDO HHQ QXPPHU RS LQ KHW WHOHIRRQERHN
2SPHUNLQJ X NXQW VOH.KWV ppQ JHVSUHN
LQ GH ZD.KWVWDQG ]HWWHQ
RP KHW ORSHQGH JHVSUHN LQ GH ZD.KWVWDQG
YES
Advertenties
Inhoudsopgave
Probleemoplossen
