pro.Bose.com
Problem
Buzz or hum noise
USB device not recognized
Front panel control offers limited
programmability
Settings not retained
Pop is heard when powering on
English
All manuals and user guides at all-guides.com
• If there are multiple high-power devices connected to the same AC circuit, disconnect
some of them or connect the SP-24 sound processor to a different circuit.
• Plug the power cord for the SP-24 sound processor as close as possible to the source and
output device (amplifier or powered loudspeaker).
• Use balanced cables and connections.
• Physically separate audio cables from the power cables.
• Try a different audio source.
• Replace the cables connecting the source (i.e., the mixer and signal processors), amp, and
speakers to the SP-24 sound processor.
• Use a line tester to verify that the power outlets and power extensions (if used) are properly
grounded.
• Use an inline XLR ground lift on the affected channels.
• Ensure your computer meets the minimum requirements.
• Use the supplied USB cable.
• Remove any USB extension cables or USB hubs between the PC and the SP-24 sound
processor.
• Undock PC from docking station – use USB connection directly to PC.
• Reinstall the SP-24 Editor software.
• Unplug any other USB-based devices.
• Disconnect and reconnect the USB cable at both ends.
• Try another USB connector on the computer.
• Disconnect the USB cable, power cycle both the SP-24 sound processor and PC.
Reconnect cable and turn on devices.
• Use the SP-24 Editor software to make full-featured adjustments. Store this custom
configuration to the SP-24 sound processor as a Custom Scene.
• Be sure to press the SELECT/LOAD button on the desired Preset, Custom Scene, or
Utility Menu parameter to save the selection.
• Power on the external amplifier/powered loudspeaker after powering on the source device
and the SP-24 sound processor.
Additional Resources
Possible Solution
Installation and Operating Guide
Page 35