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TROUBLESHOOTING
Problem
The network feature does not
function.
Playback stops (songs cannot be
played back continuously).
A PC is not detected with the
MusicCast CONTROLLER app on
your mobile device.
The Internet radio cannot be
played.
Update of the firmware via
network failed.
The unit cannot connect to the
Internet via a wireless router
(access point).
A wireless network is not
detected with MusicCast
CONTROLLER app on your
mobile device.
14
En
Cause
The network parameters (IP address) have not
been obtained properly.
The unit is starting up. (The unit becomes
operative about 10 seconds after plugging the
power cable into the wall outlet.)
There are unsupported files in the server.
The media sharing setting is not correct.
Some security software installed on your PC is
blocking the access of the unit to your PC.
The unit and PC are not in the same network.
Your PC is connected to the secondary SSID of a
router supporting multi SSID.
Multiple routers are connected between your
connecting devices (double router).
The selected Internet radio station is currently
not available.
The selected Internet radio station is currently
broadcasting silence.
Access to the network is restricted by the firewall
settings of your connecting devices (such as the
router).
The network connection is unstable.
The wireless router (access point) is turned off.
The unit and the wireless router (access point)
are too far apart.
There is an obstacle between the unit and the
wireless router (access point).
Microwave ovens or other wireless devices in
your neighborhood might disturb the wireless
communication.
Access to the network is restricted by the firewall
settings of the wireless router (access point).
Solution
Enable the DHCP server function on the router.
Use the network function after the unit has
completely started up.
Remove the files (including image files or hidden
files) which the unit does not support, from the folder
being played back.
Configure the sharing setting and select the unit as a
device to which music contents are shared (☞ P.9).
Check the settings of security software installed on
your PC.
Check the network connections and your router
settings, and then connect the unit and the PC to the
same network.
When your PC is connected to the secondary SSID,
access to the device connecting to the primary SSID
or LAN is restricted (only Internet access is
available). Connect your PC to the primary SSID.
Disconnect Internet temporarily, check the local
network, and connect the connecting devices you
wish to use to the same router.
There may be a network problem at the radio station,
or the service may have been stopped. Try the station
later or select another station.
Some Internet radio stations broadcast silence at
certain of times of the day. Try the station later or
select another station.
Check the firewall settings of your connecting
devices. The Internet radio can be played only when it
passes through the port designated by each radio
station. The port number varies depending on the
radio station.
Try updating again after a while.
Turn on the wireless router.
Place the unit and the wireless router (access point)
closer to each other (☞ P.6).
Move the unit and the wireless router (access point) in
a location where there are no obstacles between them
(☞ P.6).
Turn off these devices.
Check the firewall setting of the wireless router
(access point).
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