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WARRANTY
The warranty period for our products is 2 years, unless otherwise stated,
starting from the date of initial purchase or the date of delivery.
If you have any problems or questions, you can easily access our help pages,
troubleshooting tips, FAQ, and user manuals on our service site:
https://sav.hkoenig.com. By typing the reference name of your device in the
search bar, you can access all available online support, designed to best meet
your needs.
If you still cannot find an answer to your question or problem, then click on "Did
the answer solve your problem?". This will direct you to the Customer Support
Request Form, which you can fill out to validate your request and get help.
WARRANTY CONDITIONS
The warranty covers all failures occurring under normal use, in accordance with
the usage and specifications in the user's manual.
This warranty does not apply to packaging or transportation problems during
shipment of the product by the owner. It also does not include normal wear and
tear of the product, nor maintenance or replacement of consumable parts.
EXCLUSION OF WARRANTY
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