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GUARANTEE TERMS (EN)
Please consult our troubleshooting section for initial problem solving. Feel free to contact your HOLZMANN reseller or us for
Customer Support!
Warranty claims based on your sales contract with your HOLZMANN retailer, including your statutory rights, shall not be
affected by this guarantee declaration. HOLZMANN-MASCHINEN grants guarantee according to following conditions:
A) The guarantee covers the correction of deficiencies to the tool/product, at no charge, if it can be verified adequately that
the deficiencies were caused by a material or manufacturing fault.
B) The guarantee period lasts 12 months, and is reduced to 6 months for tools in commercial use. The guarantee period
begins from the time the new tool is purchased from the first end user. The starting date is the date on the original delivery
receipt, or the sales receipt in the case of pickup by the customer.
C) Please lodge your guarantee claims to your HOLZMANN reseller you acquired the claimed tool from with following
information:
>> Original Sales receipt and/or delivery receipt
>> Service form (see next page) filed, with a sufficient deficiency report
>> for spare part claims: a copy of the respective exploded drawing with the required spare parts being marked clear and
unmistakable.
D) The Guarantee handling procedure and place of fulfillment is determined according to HOLZMANNs sole discretion in
accordance with the HOLZMANN retail partner. If there is no additional Service contract made including on-site service, the
place of fulfillment is principally the HOLZMANN Service Center in Haslach, Austria.
Transport charges for sending to and from our Service Center are not covered in this guarantee.
E) The Guarantee does not cover:
Wear and tear parts like belts, provided tools etc., except to initial damage which has to be claimed immediately
after receipt and initial check of the product.
Defects in the tool caused by non-compliance with the operating instructions, improper assembly, insufficient power
supply, improper use, abnormal environmental conditions, inappropriate operating conditions, overload or
insufficient servicing or maintenance.
Damages being the causal effect of performed manipulations, changes, additions made to the product.
Defects caused by using accessories, components or spare parts other than original HOLZMANN spare parts.
Slight deviations from the specified quality or slight appearance changes that do not affect functionality or value
of the tool.
Defects resulting from a commercial use of tools that - based on their construction and power output - are not
designed and built to be used within the frame of industrial/commercial continuous load.
F) Claims other than the right to correction of faults in the tool named in these guarantee conditions are not covered by our
guarantee.
G) This guarantee is voluntary. Therefore Services provided under guarantee do not lengthen or renew the guarantee period
for the tool or the replaced part.
SERVICE
After Guarantee and warranty expiration specialist repair shops can perform maintenance and repair jobs. But we are still
at your service as well with spare parts and/or product service. Place your spare part / repair service cost inquiry by filing
the SERVICE form on the following page and send it:
via Mail to info@holzmann-maschinen.at
or via Fax to: +43 7289 71562 4
HOLZMANN MASCHINEN GmbH
www.holzmann-maschinen.at
GUARANTEE TERMS (EN)
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