Customer service
en
4Customer service
Our after-sales service is there for you if your appliance
C u s t o m e r s e r v i c e
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
Please quote the E-number (product number) and the
FD number (production number) of your appliance
when contacting the after-sales service. The rating plate
bearing these numbers can be found on the appliance
certificate.
Please note that a visit from an after-sales service
engineer is not free of charge in the event of misuse of
the appliance, even during the warranty period.
ETest dishes
This table has been produced for test institutes to
T e s t d i s h e s
facilitate the testing of our appliances.
The data in the table refers to our accessory cookware
from Schulte Ufer (4-part induction pot set Z9442X0)
with the following dimensions:
Saucepan dia.16 cm, 1.2 litres, for 14.5 cm dia.
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single-circuit hotplate
Test dishes
Melting chocolate
Cookware: saucepan
Chocolate couverture (e.g. Dr. Oetker dark choc-
olate, 150 g) on 14.5 cm dia. hotplate
Heating and keeping lentil stew warm
Cookware: cooking pot
Lentil stew made to DIN 44550
Initial temperature 20° C
Amount: 450 g for 14.5 cm dia. hotplate
Amount: 800 g for 18 cm dia. or 17 cm dia.
hotplate
Lentil stew from the tin
e.g lentils with Erasco sausages:
Initial temperature 20° C
Amount 500 g for 14.5 cm dia. hotplate
Amount: 1000 g for 18 cm dia. or 17 cm dia.
hotplate
38
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
GB
IE
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
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■
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Heating up/bringing to boil
Heat setting
Cooking time (min:sec)
-
9
approx. 2:00 without stirring
9
approx. 2:00 without stirring
9
approx. 2:00
(Stir after approx. 1:30)
9
approx. 2:30
(Stir after approx. 1:30)
0344 892 8989
Calls charged at local or mobile rate.
01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
Cooking pot dia. 16 cm, 1.7 litres, for 14.5 cm dia.
single-circuit hotplate
Cooking pot dia. 22 cm, 4.2 litres, for 18 cm dia. or
17 cm dia. hotplate
Frying pan dia. 24 cm, for 18 cm dia. or 17 cm dia.
hotplate
Lid
-
-
Yes
Yes
Yes
Yes
Ongoing cooking
Ongoing cooking
Lid
setting
1.
No
1.
Yes
1.
Yes
1.
Yes
1.
Yes