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Troubleshooting
Symptom
The flame effect will
not start.
The flame effect is too
low.
Unpleasant smell
when unit is used.
The flame effect has
too much smoke.
Main lamps are not
working and there are
no flames or smoke.
Cause
Mains plug is not plugged in.
Switch A is in the 'ON' (I) position, but mode
Switch B has not been pressed. (See Fig.2)
Low water level.
Low voltage connector not connected
properly. (See Fig.8)
Flame effect control knob is set too low.
(See Fig.2)
The water in the sump may be too high due
to the drawer being opened and closed
a number of times, water tank removed
a number of times, or the fire has been
moved.
Metal Disc at the base of Sump might be
dirty (See Fig.13)
Dirty or stale water.
Using unfiltered tap water.
Flame effect setting is too high.
There is no water in the tank.
Corrective Action
Check plug is connected to wall socket
correctly.
Press Switch B once for flame effect. (See
Fig.2)
Check the water tank is full and there is
water in the sump.
Check that the connector is inserted
correctly. (See Fig.8)
Increase level of flame by turning Control
knob C to the left slowly. (See Fig.2)
If water level in the sump is more than
40mm, the sump should be removed and
emptied in the sink.
Clean Metal Disc with soft brush supplied.
(See Fig.13) See 'Maintenance.' for a step by
step procedure.
Clean the unit as described under
maintenance.
Use tap water with a maximum hardness of
10 dH only.
Turn the flame effect Control knob C to the
right until it is at minimum and slowly turn to
the left, about ¼ a turn, at a time. Give the
flame generator some time to adjust before
increasing. (See Fig.2)
Follow instructions under Maintenance, 'Fill-
ing the water tank'.
Check the plug is connected to wall socket
correctly.
Switch 'A' Fig. 2 is in the 'ON' ( I ) position.
Press switch 'B' Fig.2 until you can hear one
beep only, for flame effect.
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