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6. TROUBLESHOOTING
You can solve some problems easily yourself using the table below. If the following descriptions do not solve your
problem, please contact our customer service:
www.coolblue.nl/klantenservice.
Only an authorised service technician may solve the malfunctions that are not listed in this manual. Repairs carried
out by unauthorised persons may cause injury and/or serious damage to persons and property.
PROBLEM
The appliance does
not cool at all
Abnormal noise
The door does not
open easily.
Water runs over
the back of the
appliance
Water enters the
appliance
There is too much
condensation on
the back wall of
the appliance.
The temperature
in the appliance is
too low/high.
POSSIBLE CAUSE
- The thermostat is set to '0'.
- The plug is not inserted properly.
- There is no voltage on the socket.
- The fuse is blown or defective.
- Where is the device installed? Is it located
on a balcony, in a garage, storage
room or other place where the ambient
temperature is less than 10°C?
- The appliance is not stable/level.
- The appliance is in contact with the wall
or other objects.
- You tried to open the door immediately
after closing.
- During the automatic defrosting process,
icing thaws against the back wall.
- Products prevent water from entering the
water collection container.
- The water collection channel is blocked.
- The door has been opened too often.
- The door is not completely closed.
- The stored food was not packed.
- The temperature is not set correctly.
- The door is not closed properly.
- The temperature of the food in the fridge
is too high.
- Many products are stored at the same
time.
- The door has been opened too often.
SOLUTIONS
- Switch the thermostat to another
setting (e.g. 4)
- Insert the plug properly.
- Open the door and check if lamp is
on. If the lamp is off, there may be
no voltage on the socket. Have the
socket repaired by an electrician.
- Check the fuse and replace if
necessary.
- Install the appliance in a protected
location where the ambient
temperature is higher than 10°C.
If the appliance is installed in a
room with too low a temperature,
the internal cooling system may not
operate correctly.
- Readjust the appliance's adjusting
legs.
- Move the appliance slightly.
- Wait a few seconds between closing
and re-opening the door.
- Wipe up the water with a soft cloth.
- Ensure products do not touch the
back wall.
- Clean the water collection channel.
- Only open the door if necessary.
- Make sure the door is completely
closed.
- Pack food in suitable material before
putting it in the appliance.
- Set a higher/lower temperature.
- Check whether something is
stopping the door from closing.
Remove or move possible obstacles
- Allow the food to cool to room
temperature before preserving.
- Preserve fewer products at the same
time.
- Only open the door if necessary.
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