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7.2 RMA request form
Company:
Address:
City:
Contact:
E-mail:
Propulsion Systems contact name:
Internal use
RMA #:
Return for:
Other documents attached to RMA request?
Description of documents:
Model no.:
Serial no.:
Problem:
Propulsion Systems warranty repair policy:
1.
Returns must be shipped freight prepaid. All return shipping charges are your responsibility.
2.
Propulsion Systems requires pre-authorization for the return of all products. Products not authorized for return shall be sent back to you at your expense.
3.
Propulsion Systems will repair or replace the products and will ship all products free via a carrier of our choice.
4.
We will ship, at your expense, via any express carrier service you request.
Return procedure:
1.
Before calling for an RMA number, please make sure that you have correctly followed the installation instructions and operating procedures located in the
user's guide.
2.
Call our Return Merchandise Authorization department and request an RMA request Form.
3.
On the RMA Request Form, make sure you have filled in ALL the information fields.
4.
For returns within the warranty period, you must add a copy of your original sales invoice to your customer.
5.
Send RMA Request Form, sales invoice and other documents (pictures, ...) to fax +32-2-706.59.60 or e-mail johan@propulsionsystems.be. RMA number
will be issued within 24 hours after proper documents have been received. Propulsion Systems may refuse to issue an RMA number in the event of failure to
provide the above information mentioned in item (3) and (4).
6.
RMA number should be clearly written on the shipping label and the label placed on the shipping box.
7.
All unlabeled, mismarked or illegibly marked products will be refused and returned, freight collect.
8.
All packages, which appear to be damaged at the time of delivery to Propulsion Systems will be refused "AS IS".
9.
Please be assured that the products sent to Propulsion Systems are the same products for which the number was issued. If the products do not match the
products under the assigned RMA number, Propulsion Systems will return all products, freight collect.
10. No return accepted without an RMA number, absolutely no exceptions.
11. RMA number is only valid for 21 calendar days after authorization. We reserve the right to refuse returned item(s) beyond 21 days from the date
RMA number is assigned.
Out of warranty products:
Customers are responsible for the shipping and repair costs. The estimated repair costs will be given after the diagnosis of the returned
products.
Diagnostic charge is 50,00€ and up.
Issued by:
Zip:
Copy of customer's invoice attached?
16
Date:
Country:
Phone:
Fax:
Date:
Date:
Invoice no.:
Invoice date:
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